HELP 2025-2026 Cal State East Bay Catalog Print-Friendly Page (opens a new window) Facebook this Page (opens a new window) Tweet this Page (opens a new window) Add to Folder (opens a new window)

HOS 298 - Customer Service for a Diverse World

1. Explain basic customer service aspects related to internal and external customers.
2. Describe customer service strategies for culturally diverse groups.
3. Develop a customer service strategy for an organization focusing on service to cultural groups.
4. Through collaborative group research, present a video summary of a company/business/organization’s customer service program that recognizes and supports diverse cultural groups.
5. Prepare a research paper that details diversity in customer service along with a personal perspective.

1. Explain how social, political, and economic institutions and/or principles intersect with each other.
2. Describe how people produce, resist, and/or transform social, political, and economic institutions/principles.
3. Investigate contemporary and/or historical events/issues from a social science perspective.

1. describe the histories and/or experiences of one or more U. S. cultural groups and the resilience and agency of group members;
2. identify structures of oppression and the diverse efforts and strategies used by groups to combat the effects of oppressive structures;
3. analyze the intersection of the categories of race and gender as they affect cultural group members’ lived realities and/or as they are embodied in personal and collective identities;
4. recognize the way that multiple differences (including, for example, gender, class, sexuality, religion, disability, immigration status, gender expression, color/phenotype, racial mixture, linguistic expression, and/or age) within cultural groups complicate individual and group identities.