Jul 20, 2024  
2024-2025 Cal State East Bay Catalog 
2024-2025 Cal State East Bay Catalog

Campus Contacts, Reporting Emergencies & Title IX

Reporting an Emergency

University Police Department WebsiteWhile on-campus for Police, Fire, Medical: call 9-1-1 from any phone.

9-1-1 calls from cell phones are routed to Hayward Police Department, then back to University Police Department


Non-emergency, on-campus numbers to call:

Campus Non-emergencies
  Cell (or non-campus) Phone use: On-campus Phone or White Phone use:
Police Business: (510) 885-3791 x5-3791
Concord Campus Police: (925) 602-6737 x2-6737
Escort Service: (510) 885-3791 x5-3791
Crime Prevention Service: (510) 885-3791 x5-3791
Lost and Found Property: (510) 885-3259 x5-3259
Anonymous Report: (510) 885-2444 x5-2444
Parking Services: (510) 885-3790 x5-3790
Student Health and Counseling Services: (510) 885-3735 x5-3735
University Information: (510) 885-3000 x5-3000
Facilities Development & Operations: (510) 885-4444 x5-4444

Note: When using a non-campus phone, you must use the “885” prefix instead of “5” in the above extensions; when using a (white) campus phone, simply use the extensions.

AlertMe Emergency Notification System

Updating Emergency Contact Information

Cal State East Bay uses the AlertMe emergency notification system to communicate directly with students, faculty and staff if an emergency occurs that affects the campus community. AlertMe sends notifications and emergency warnings via phone, text message, and e-mail. The AlertMe system is part of Cal State East Bay’s emergency communications program and was designed to ensure everyone is kept informed and safe. The AlertMe System uses the contact information in the MyCSUEB profile when contacting individuals during an emergency. The University encourages everyone to review their contact information in MyCSUEB to confirm that contact information is up-to-date.

For questions regarding the Emergency Notification System, please contact Tom Poon at (510) 885-2841 or email tom.poon@csueastbay.edu .

During an emergency, keeping telephone lines available for people with emergencies is very important.  Remember, when an emergency message is sent out, do not call University Police unless there is a specific urgent request needing immediate assistance.  

Safety of the Campus Community is Primary

The university’s primary concern is the safety of its university community members. The use of alcohol or drugs never makes the victim at fault for gender discrimination, harassment or sexual misconduct; therefore, victims should not be deterred from reporting incidents of sexual misconduct out of a concern that they might be disciplined for related violations of drug, alcohol or other university policies. Except in extreme circumstances, victims of sexual misconduct shall not be subject to discipline for related violations of the Student Conduct Code.

East Bay Cares

EB Cares Website LinkCal State East Bay has created a network of structures, policies and procedures for working with at-risk students for the purposes of supporting the individual student, and ensuring a safe campus environment. The University has the responsibility to set policies and programs that promote safety, and to respond to students who are at risk of danger to self or others. Each organizational unit of the campus involved in this effort has a specific set of functions. However, it is the interaction of the various units of the system that is crucial when encountering the complex cases involving at-risk students.

To that end, Student Affairs has launched an East Bay Cares icon located on the University phone app.  The Care team coordinates support services and appropriate University responses for identified students.  For more information, see: www.csueastbay.edu/care/ or the EB CARES icon.

Reporting to University Police or University Employees


If a victim reports to local or university police about sexual misconduct crimes, the police are required to notify victims that their names will become a matter of public record unless confidentiality is requested. If a victim requests that their identity be kept confidential, their name will not become a matter of public record. However, even if the victim requests confidentiality of identity, the University Police should specifically ask the victim if the victim’s name can be provided to the Title IX Office so that the Title IX Coordinator can contact the victim to discuss supportive measures that can be offered. If a victim gives consent to law enforcement to provide their name to the Title IX Coordinator, their name will not become a matter of public record. Even if a victim does not give the police permission to provide their name to the Title IX Coordinator, University police will report the facts of the incident itself to the Title IX Coordinator being sure not to reveal to the Title IX Coordinator victim names/identities or compromise their own criminal investigation. The university is required by the federal Clery Act to report certain types of crimes (including certain sex offenses) in statistical reports. However, while the university will report the type of incident in the annual crime statistics report known as the Annual Security Report, victim names/identities will not be revealed.


Most university employees have a duty to report incidents of sexual misconduct when they are on notice of it. When a victim tells the Title IX Coordinator or another university employee about an incident of sexual misconduct, the victim has the right to expect the university to take immediate and appropriate steps to investigate what happened and to resolve the matter promptly and equitably. In all cases, the university strongly encourages victims to report incidents of sexual misconduct directly to the university Title IX Coordinator. As detailed above, in the “Privileged and Confidential Communications” section of this policy, all university employees except physicians, licensed professional counselors, licensed clinical social workers, sexual assault counselors and advocates, must report to the Title IX Coordinator all relevant details about any incidents of sexual misconduct of which they become aware. The university will need to determine what happened - and will need to know the names of the victim(s) and the perpetrator(s), any witnesses, and any other relevant facts, including the date, time and specific location of the incident.

To the extent possible, information reported to the Title IX Coordinator or other university employees will be shared only with individuals responsible for handling the university’s response to the incident. The university will protect the privacy of individuals involved in a sexual misconduct violence incident except as otherwise required by law or university policy. A report of sexual misconduct may result in the gathering of extremely sensitive information about individuals in the university community. While such information is considered confidential, university policy regarding access to public records and disclosure of personal information may require disclosure of certain information concerning a report of sexual misconduct. In such cases, efforts will be made to redact the records, as appropriate, in order to protect the victim’s identity and privacy and the privacy of other involved individuals. Except as detailed in the section on “Privileged and Confidential Communications” above, no university employee, including the Title IX Coordinator, should disclose the victim’s identity to the police without the victim’s consent or unless the victim has also reported the incident to the police.

If a victim requests of the Title IX Coordinator or another university employee that their identity remain completely confidential, the Title IX Coordinator will explain that the university cannot always honor that request or guarantee complete confidentiality. If a victim wishes to remain confidential or request that no investigation be conducted or disciplinary action taken, the university must weigh that request against the university’s obligation to provide a safe, non-discriminatory environment for all students, employees, and third parties, including the victim. Under those circumstances, the Title IX Coordinator will determine whether the victim’s request for complete confidentiality and/or no investigation can be honored under the facts and circumstances of the particular case, including whether the university has a legal obligation to report the incident, conduct an investigation or take other appropriate steps. Without information about a victim’s identity, the university’s ability to meaningfully investigate the incident and pursue disciplinary action against the perpetrator may be severely limited. See the Systemwide Sex Discrimination, Sexual Harassment, Sexual Misconduct, Dating and Domestic Violence, and Stalking Policy (or any successor policy) for further details around confidential reporting, and other related matters.

Additional Resources


  • Local Police:

Oakland Police Department Non-emergency: (510) 777-3333 Emergency: (510) 777-3211 from cell phone https://www.oaklandca.gov/departments/police

BART Police Non-emergency: (877) 679-7000


Alameda County Sheriff Emergency Services Dispatch: (510) 667-7726


East Bay Regional Parks Police Department Non-emergency, 24-hour: (510) 881-1833 Emergency: (510) 881-1121 


Whom to Contact with Complaints, Questions, or Concerns

Title IX requires the university to designate a Title IX Coordinator to monitor and oversee overall Title IX compliance. The university Title IX Coordinator is available to explain and discuss the university’s complaint process, including the investigation and hearing process; the availability of reasonable supportive measures (both on and off campus regardless of whether the person chooses to report the conduct); the right to file a criminal complaint (for example, in cases of sexual misconduct); how confidentiality is handled; and other related matters.  If you are in the midst of an emergency, please call the police immediately by dialing 9-1-1.

CSUEB Title IX Coordinator:

(510) 885-2788


25800 Carlos Bee Blvd.

Student Administration Building, 1st floor

Hayward, CA 94542

Monday - Friday 8:30 am - 5:00 pm

Submit an electronic Title IX/Discrimination Harassment Retaliation Incident Reporting Form under the CSU Nondiscrimination Policy

CSUEB Confidential Campus Advocate:

(510) 885-3700 advocate@csueastbay.edu

25800 Carlos Bee Blvd. Hayward, SA 4200 CA 94542 Monday - Friday 8:30am - 5:00pm



University Police Chief:

Omar Miakhail (510) 885-3791

25800 Carlos Bee Blvd. Hayward, CA 94542


Hayward Police Department Special Victims Unit:

300 W. Winton Ave. Hayward, CA (510) 293-7034

Non-emergency: (510) 293-7000

Sergeant Sam Sander

Concord Police Department :

Non-emergency: (925) 671-3220

Emergency: (925) 671-3333 from cell phone

1350 Galindo Street, Concord, CA 94520

U.S. Department of Education, Office for Civil Rights (OCR):

(800) 421-3481 (main office), or

(415) 486-5555 California office, or

(800) 877-8339 (TDD) or

ocr@ed.gov (main office) or ocr.sanfrancisco@ed.gov (California office)

If you wish to fill out a complaint form online with the OCR, you may do so using the OCR Electronic Complaint Form.

Title IX requires the university to adopt and publish complaint procedures that provide for prompt and equitable resolution of gender discrimination complaints, including sexual harassment and misconduct, as well as provide training, education and preventive measures related to sex discrimination. CSU Interim Procedures for Complaints of Discrimination, Harassment, Sexual Misconduct, Sexual Exploitation, Dating Violence, Domestic Violence, Stalking and Retaliation Made Against a Student (or any successor) is the systemwide procedure for all complaints of discrimination, harassment or retaliation made against, other CSU students. Interim Procedures for Complaints of Discrimination, Harassment, Sexual Misconduct, Sexual Exploitation, Dating Violence, Domestic Violence, Stalking and Retaliation (or any successor procedure) is the systemwide procedure for all complaints of discrimination, harassment or retaliation made against the CSU, a CSU employee or a third party.

Duty to Report.

Except as provided below under confidentiality and sexual misconduct, dating violence, domestic violence, and stalking, any university employee who knows or has reason to know of allegations or acts that violate university policy shall promptly inform the Title IX Coordinator. These employees are required to disclose all information including the names of the parties, even where the person has requested that their name remain confidential. The Title IX Coordinator will determine whether confidentiality is appropriate given the circumstances of each such incident. (See confidential reporting options outlined below.)

Regardless of whether an alleged victim of gender discrimination ultimately files a complaint, if the university knows or has reason to know about possible sexual discrimination, harassment or misconduct, it must review the matter to determine if an investigation is warranted. The university must then take appropriate steps to eliminate any gender discrimination/harassment/misconduct, prevent its recurrence, and remedy its effects.

U.S. Department of Education, Office for Civil Rights (OCR):

(800) 421-3481 (National Headquarters); or (800) 877-8339 (TDD) or ocr@ed.gov (National Headquarters) or (415) 486-5555 (California office), or ocr.sanfrancisco@ed.gov (California office)

If you wish to fill out a complaint form online with the OCR, you may do so using the OCR Electronic Complaint Form.


Additional Information Concerning Sexual Violence

See further information in Cal State East Bay’s sexual violence prevention and education statement, Notice of Non-Discrimination on the Basis of Gender or Sex and Information of Victim’s Rights and Options at: https://www.csueastbay.edu/administration/title-ix/policies-procedures.html


Also see Student Conduct, Rights & Responsibilities   chapter in this catalog for nondiscrimination policies and definitions.

Institutional Assistance Information

Financial Assistance Information

Information regarding Financial Aid is available from the Enrollment Information Center in the first floor lobby of the Student Services and Administration building, or at (510) 885-2784 Monday - Thursday: 10 am to 3 pm. You may also email us at finaid@csueastbay.edu to schedule an in-person zoom meeting with a Financial Aid counselor.


Students with Disabilities Information

Information regarding academic accommodations and services available to students with disabilities may be obtained from: http://www.csueastbay.edu/accessibility/

Title IX Information

Information concerning Cal State East Bay policies, procedures, and facilities for students and others to report criminal actions or other emergencies occurring on campus may be obtained from: https://www.csueastbay.edu/diversity/title-ix/

Campus Security Information

Information concerning Cal State East Bay annual campus security report and annual fire safety report may be obtained from: http://www.csueastbay.edu/af/departments/upd/

Drug & Alcohol Prevention Information

Information concerning the prevention of drug and alcohol abuse and rehabilitation programs may be obtained from: http://www.csueastbay.edu/students/campus-life/shcs/atod/

Student Retention Information

Information regarding student retention and graduation rates at Cal State East Bay and, if available, the number and percentage of students completing the program in which the student is enrolled or has expressed interest may be obtained from: http://www.csueastbay.edu/ir/

Athletic Opportunities Information

Information concerning athletic opportunities available to male and female students and the financial resources and personnel that Cal State East Bay dedicates to its men’s and women’s teams may be obtained from: http://www.eastbaypioneers.com/staff.aspx

Teacher Preparation Information

Information concerning teacher preparation programs at Cal State East Bay, including the pass rate on teacher certification examinations, may be obtained from: http://www.csueastbay.edu/stemed/teacher-prep/requirements/credential/

Student Grievance Information

Information concerning grievance procedures for students who feel aggrieved in their relationships with the University, its policies, practices and procedures, or its faculty and staff may be obtained from: Heather Gardley, Director of Student Conduct, Rights and Responsibilities, (510) 885-3763, http://www.csueastbay.edu/studentconduct/.

Student Activities Information

Information concerning student activities that Cal State East Bay provides is accessible on: http://www.csueastbay.edu/prospective/campus-life/

Diversity Information

Information concerning student body diversity at Cal State East Bay, including the percentage of enrolled, full-time students who are (1) male, (2) female, (3) Pell Grant recipients, and (4) self-identified members of a specific racial or ethnic group, may be obtained from: Student Affairs, (510) 885-3646 (studentaffairs@csueastbay.edu)

Note: See also the Undergrad Fees & Financial Services  and the Military & Veterans Information & Services   chapters in this catalog for more information.