Master’s Degree: defined
The master’s degree is awarded for completion of a planned and integrated program of advanced study earned after completion of an undergraduate degree. It recognizes that a student has mastered a particular field sufficiently to pursue creative or applied projects in that field. The minimum number of units for a Cal State East Bay master’s program is 30 semester units with a grade point average of 3.0 (on a 4.0 scale), and various other requirements specified in Title 5 of the California Code of Regulations as well as requirements in this University Catalog. It typically requires at least two years of full-time study (or longer if pursued part time) beyond the bachelor’s degree. Master’s degrees are awarded in various disciplines as M.A. (master of arts), M.S. (master of science) or as discipline-specific degrees such as business (M.B.A), public administration (M.P.A.), or social work (M.S.W).
A master’s degree provides students with a mastery of a particular area of knowledge; an ability to relate that knowledge to knowledge in other disciplines; an ability to deal systematically with the concepts, theory, and principles in new situations; an ability to formulate and deal with problems on an advanced level; methodological, technical, and communication skills essential for advanced study; an ability to undertake independent investigation and research; abilities characteristic of professional performance; and attitudes conducive to continuous intellectual and professional development.
Every master’s degree program includes what is termed a capstone experience. This may include a thesis or its equivalent, a comprehensive examination, or project. Completion of the capstone experience demonstrates that students have successfully integrated the various elements of the graduate learning experience and have gained an in-depth knowledge of their discipline.
Graduate Student: defined
A student is considered a Graduate Student at Cal State East Bay if they have been admitted as:
A Post-Baccalaureate Student
A student who has been admitted after receiving a baccalaureate degree. Basic teacher credential programs constitute a separate area of post-baccalaureate work, and students in these programs are defined as “Classified Post-Baccalaureate” students.
A Master’s Student
A student that has been admitted to a specific master’s degree program as a “Conditionally Classified” or “Classified” student, or to an advanced credential program which can be earned in conjunction with a master’s degree. Most master’s degrees are designed to be completed in two years if students are attending full time. A graduate student who wishes to receive a 30-unit master’s degree in two years needs to enroll in approximately 8 units for four semesters. (Eight units per semester is generally the minimum for full-time status.)
The master’s degree is awarded for completion of a planned and integrated program of advanced study. It recognizes that a student has mastered a particular field sufficiently to pursue creative or applied projects in that field.
Students who have completed a graduate degree will have acquired a mastery of a particular area of knowledge; an ability to relate that knowledge to knowledge in other disciplines; an ability to deal systematically with the concepts, theory, and principles in new situations; an ability to formulate and deal with problems on an advanced level; methodological, technical, and communication skills essential for advanced study; an ability to undertake independent investigation and research; abilities characteristic of professional performance; and attitudes conducive to continuous intellectual and professional development.
Every master’s degree program includes what is termed a capstone experience. This will include a thesis or its equivalent, a comprehensive examination or an applied or specialized project that documents an internship, or a case study report, a musical recital, gallery showing, or other comparable achievement. Completion of the capstone experience demonstrates that students have successfully integrated the various elements of the graduate learning experience and have gained an in-depth knowledge of their discipline.
A Doctoral Student
A student who wishes to receive a 60 semester-unit doctoral degree in Education. These students should check the Educational Leadership for Social Justice, Ed.D. program chapter in this catalog, as well as consult the Doctoral Handbook (available from the Educational Leadership Department office) for academic load information and specific degree requirements.
Graduate Certificate Programs
Admission to a Graduate Certificate Program
Students who are already enrolled in the University as post-baccalaureates (i.e., pursuing a graduate degree or credential program) may apply to a graduate certificate program. Students who are not already enrolled may apply to the University as a post-baccalaureate classified student. Applicants for graduate certificate programs must meet the minimum requirements for admission to graduate and post-baccalaureate studies that are outlined in the Graduate Admissions and Program Information section of this catalog. Applicants should also see the graduate certificate chapters of this catalog for additional admissions criteria for each specific program. It is recommended that the student seek admission, if appropriate, to a degree program within the sponsoring department so that graduate units may be taken, where permitted, for later application to the degree. No more than 9 units (or 30 percent for master’s programs that are over 30 units) taken in classified post-baccalaureate status may be applied towards the requirements of a graduate degree.
Graduate Certificate Program Requirements
A graduate certificate program is a coherent set of academic courses, considerably narrower in scope and objectives than a degree, for which students can receive a certificate upon its successful completion. Most certificate programs are oriented toward occupations and/or career skills. Each certificate program must contain a minimum of 12 units. For programs that include undergraduate courses, the minimum is 15 units. Any undergraduate courses must be at the upper-division level. Only one course below the 600-level may be taken “CR/NC” and no graduate course may be taken “CR/NC” in a certificate program unless that is the only grading pattern for the course. Students must take at least 75% of the courses and all 600-level courses at Cal State East Bay. (For certificate programs, Cal State East Bay courses may be taken through University Extension or as a regularly admitted and enrolled student.)
No student is required to complete a certificate program. Completion of a certificate program is recognized by the awarding of a certificate. There is no notation about the program on either a diploma or permanent record. (The courses will, of course, be on the student’s permanent record.)
Master’s Degree Requirements
A student wishing to earn a master’s degree must complete the five requirements listed below:
- Fulfill the University Writing Skills Requirement;
- Be Advanced to Candidacy;
- Complete at least 30 semester units applicable to the degree. Please see specific program requirements in this catalog for the total number of units required for each master’s degree program.
- All units must be earned within the five calendar years immediately preceding the receipt of the degree. Outdated units may be accepted for one additional year with the approval of the major department and Graduate Studies. If not completed in the sixth year, currency in the subject matter of the outdated courses must be demonstrated. Courses older than seven years are only applied to the degree in exceptional circumstances.
- A minimum of seventy (70) percent of the total units required by the degree program must be completed in residence while enrolled as an admitted graduate student at Cal State East Bay. For example, for a 30-unit master’s program, 21 units in residence are required. (Note: The number of transferable units for each degree program will be rounded to the nearest whole number of units.) Units taken while at other schools, while an undergraduate with permission to take graduate courses, while pursuing an additional baccalaureate degree in “Unclassified Post-Baccalaureate” status, while enrolled in another graduate degree program, or while enrolled in Continuing Education courses (including Open University courses) do not count as resident units. Courses offered in special session, e.g., summer, are considered resident units. Some graduate programs may require more than 70 percent of the required degree units in residence, so check the program’s section of this catalog for these requirements.
- At least 1/2 (50%) of the units in the program must be in stand-alone 600-level courses. Up to 50% of the units may be in upper-division undergraduate courses and/or dual-listed undergraduate/graduate courses.
- No lower division units can be counted.
- No more than 6 units of university thesis, departmental thesis or project work can be counted.
- No more than 8 units of independent study can be counted.
- No units counted towards the total graduate program units may be taken on a “CR/NC” basis unless they are in courses that are offered exclusively on that basis (primarily restricted to fieldwork and internship courses). This does not apply to courses taken to satisfy prerequisite or proficiency requirements or the University Writing Skills Requirement).
- Complete a program of study approved by the department, which must include a thesis, project, or comprehensive examination; and
- Earn a 3.0 grade point average in all units counted towards the degree, with a minimum course grade of “C” in every course. Any course that counts toward the degree requirements with a grade of “C-” or below will have to be repeated.
Please Note: individual master’s degree program requirements may be more stringent, including minimum grade requirements, than the University requirements listed above. Please check each program’s section of this catalog for specific program requirements.
Doctoral Degree Information
Cal State East Bay offers one doctoral program, the Ed.D. in Educational Leadership for Social Justice. Students accepted into this Ed.D. program should work very closely with their academic advisors to ensure that all policies and procedures are being followed. Policies and procedures for continuing student performance as well as program graduation requirements for this doctoral program are different from those required for students in master’s programs. For information regarding the Doctor of Education, please see the Educational Leadership program chapter in this catalog.
Contact the department office or website directly for specific requirements and program information for the Ed.D. degree. A copy of the Doctoral Student Handbook may be requested from the Department of Educational Leadership, Arts & Education Building, Room 250, Tel: (510) 885-4145; email: firstname.lastname@example.org.
Graduation Requirement in Writing Proficiency (UWSR)
Note: This content has been changed, please see the Errata chapter for information.
In addition to the lower-division General Education requirements for writing, the California State University system requires that all students must demonstrate competency in writing skills as a requirement for graduation and to receive a baccalaureate, master’s, or doctoral degree. This requirement was implemented system-wide in 1977. Students must satisfy the University Writing Skills Requirement (UWSR) in order to receive a degree from Cal State East Bay unless they are exempt by one of the following criteria:
- Previously satisfied the UWSR at Cal State East Bay or at another CSU campus, Cal State East Bay will accept official certification of completion if the entire requirement, as specified by that CSU campus, was satisfied and the student was a matriculated student at that campus at the time. On some CSU campuses, the requirement is called the “Graduation Writing Assessment Requirement (GWAR).”
- Graduated from any one of the CSU campuses; unless it is noted on the transcript that the UWSR (or GWAR) was not satisfied.
- Received an essay score of 4.5 or higher on the GMAT or GRE or an essay score of 53 or higher on the CBEST.
Undergraduate students are required to begin steps to satisfy the University Writing Skills Requirement after completing 60 semester units. Students who do not enroll in an appropriate course or register to take the Writing Skills Test in their first semester after completing 60 units will have a registration hold placed. The hold will be lifted as the student progresses towards completion of this requirement. Note: Undergraduate students cannot satisfy this requirement before completing 60 units. For undergraduate students, completion of GE Area A2 and ENGL 200 or another approved second composition course, which are graduation degree requirements, is also required before attempting to satisfy the UWSR.
To satisfy the requirement at Cal State East Bay, students may do one of the following:
- Option One: Register for and pass the Writing Skills Test. See Writing Skills Test (Option One) below.
- Option Two: Enroll in and pass a first-tier writing course (ENGL 300 or ENGL 301 ) and possibly a second-tier course, as well. See Course (Option Two) below.
Writing Skills Test (Option One)
The Writing Skills Test (WST) consists of an analytic essay that requires students to demonstrate that they can think and write critically. A score of Clear Competence (8) is needed to meet the requirement. Students who do not meet receive the Clear Competence designation on the first attempt have only one opportunity to take it again; a score of Clear Competence on the second attempt satisfies the requirement. If both tests are scored as “Limited Competence (6)”, they will be required to take the course option (see below). If one or both scores is “Developing Competence (7)”, they need only take a second-tier course to satisfy the UWSR (see below).
Note: There is a fee for the WST. See the Fees & Financial Services chapter for more information.
Course (Option Two)
ENGL 300 and ENGL 301 are the first-tier writing courses designed to help students meet the University Writing Skills Requirement. Students who have not attempted the WST or those who have taken the Writing Skills Test (WST) and have received Limited Competence (6) must take either ENGL 300 or ENGL 301 and perhaps a second-tier writing course as well. Students who have not taken the WST twice may take it even when enrolled in a writing skills course. Generally speaking, ENGL 300 is intended for native speakers of English, while ENGL 301 is intended for non-native speakers. Based on end-of-course portfolio evaluation scores, at the end of the first-tier course they will be advised as to their next step, which will involve one of the following: they may be found to have met the UWSR requirement altogether; they may be directed to enroll in a second-tier course; or, they may be directed to repeat the first tier course.
Generally, two second-tier writing courses are regularly offered: ENGL 302 and MKTG 305 . Students who passed the quarter-based equivalents to these courses (ENGL 3003 and MKTG 3495) prior to fall 2000 may not have met the UWSR. For more information on these courses, contact the individual department. Courses approved for second-tier writing are listed here: Second Tier Courses . Students who pass a second-tier writing course with a C- or better (or “CR” if taken as CR/NC) have satisfied the UWSR.
Students who have taken the first-tier writing course three times consecutively, have not passed, and have a letter of good faith effort from their most recent first-tier instructor may apply to the Dean of Academic Programs and Services for a waiver of the UWSR. If a waiver is granted, the student’s permanent record will note that they were allowed to graduate without having satisfied the UWSR. Students who do not satisfy the requirement and do not have a waiver approved will not be allowed to graduate. Contact the Dean of Academic Programs and Services for information on this waiver at (510) 885-2990.
If a student receives a grade of “D+” or “D” in a second-tier writing course (taken Fall Quarter, 2000 or later), they may appeal to the Dean of Academic Programs and Services for a waiver of the UWSR. If a waiver is granted, their permanent record will note that they were allowed to graduate without having satisfied the UWSR. Students who do not satisfy the requirement and do not have a waiver approved will not be allowed to graduate. Contact the Dean of Academic Programs and Services for information on this waiver at (510) 885-2990.
Students who have a verified disability and would like to request accommodations to assist them in satisfying this requirement should contact the Accessibility Services in the Library Complex 2440 or call (510) 885-3868 (phone/TTY).
For more information on meeting the University Writing Skills Requirement, see the Testing Office website or call (510) 885-3661.
Graduate Academic Course Load
A graduate student who wishes to receive a master’s degree in two years needs to enroll in approximately 8 units per semester (15 units per year in a 30-unit master’s program). 8 units per semester is the minimum for financial aid and reporting purposes. A graduate student who wishes to receive a doctoral degree in Educational Leadership should check the Educational Leadership for Social Justice, Ed.D. program chapter in this catalog, as well as consult the Doctoral Handbook (available from the Department office) for academic load information.
Required Units for Full-time Graduate Students
The following classifications apply to graduate students enrolled in the fall and spring semesters (not University Extension non-degree programs and shorter sessions including summer): (see Errata page for content update)
- Full-time enrollment for “Graduate” students and “Classified Post-baccalaureate” students is 6 or more units for university enrollment calculation purposes.
- Full-time enrollment for “Graduate” students and “Classified Post-baccalaureate” students is 8 or more units for financial aid.
- Full-time enrollment for “Graduate” students and “Classified Post-baccalaureate” students is 8 or more units for F-1 and J-1 visa students.
- Full-time enrollment for veterans (or dependents of disabled or deceased veterans), or reservists (under Chapter 30, 31, 33, 34, 35, or 106) is 6 or more units, according to V.A. regulations.
Note: Each semester, veterans and eligible dependents should consult the Veteran Affairs Coordinator before the first day of classes and submit their forms requesting certification of enrollment for V.A. benefits. Also, graduate students who apply for Veterans’ Benefits (or for benefits as dependents of disabled or deceased veterans), international students wishing Department of Homeland Security certification, student athletes wishing to compete in intercollegiate sports, and students on most types of financial aid must be enrolled in courses that apply to a definite program (master’s degree and/or credential).
Advancement to Candidacy
“Advancement to Candidacy” is a status which recognizes completion of substantial progress towards a student’s graduate degree. A student becomes eligible for Advancement to Candidacy when they:
- have become a “Classified” graduate student in good standing;
- have completed at least 9 semester units of 600-level coursework with a minimum 3.0 GPA;
- have designed a formal program of study approved by their graduate advisor;
- have fulfilled the University Writing Skills Requirement;
- have completed other department prerequisites for advancement; and
- are recommended for Advancement to Candidacy by their academic advisor (subject to approval by the department’s graduate coordinator).
Also see, Admission, Enrollment, & Fees chapter for additional information.
The capstone experience of the graduate program will be the successful completion of a thesis, project, or comprehensive examination. The quality of the student’s work, including quality of expression, is the major consideration in judging the success of this degree component.
A thesis is the written product of a systematic study of a significant issue. In the thesis, the student is expected to identify the issue, state the major assumptions, explain the significance of the project, detail sources for and methods of obtaining data, provide analysis of the data, and offer conclusions. The thesis should demonstrate original critical and independent thinking, appropriate organization and format, and thorough documentation. If the research involves human subjects, the protocols must be approved by the Institutional Review Board (see “Standards of Research with Human Subjects” section in Graduate Degree Requirements, Policies, & Other Information chapter).
Cal State East Bay offers two kinds of master’s degree theses, University Thesis (numbered 691) and Departmental Thesis (numbered 699). Students required, or electing, to write a thesis must register for a minimum of one unit of either 691 or 699 in order to receive credit toward completion of this capstone experience. Students should check with the department for information on the number of units for which they must enroll.
The following criteria are the same for both the Departmental Thesis and the University Thesis.
- The candidate must be a graduate student (i.e., admitted to a master’s degree program) to enroll in a thesis course; the academic department may add additional requirements.
- The student’s thesis work will be supervised by a departmental committee which must include at least one Cal State East Bay faculty member who is a member of the major department. Please see the Thesis Committee Policy for additional thesis committee requirements.
- The student may not receive credit for more units of thesis work than allowed by the degree program.
- Each semester students will receive a grade of “RP” (Report in Progress) for units earned in 691 or 699 until they have completed their thesis; the student will then be given a final grade for the entire course. No “RP” units will be counted towards the degree or in calculating their GPA. If the thesis is not approved within one year of initial enrollment in a thesis course, the “RP” grade(s) will be changed to “F” or “NC” (depending on the grading pattern of the course).
- Normally, a degree candidate will be required to present an oral defense of their thesis.
- A Master’s degree candidate may not earn more than 6 units for either a University Thesis or Departmental Thesis. Some programs have lower unit requirements. Students should check the program description in this catalog.
There are also a few significant differences between the two kinds of theses:
The format of a University Thesis is established by the Office of Graduate Studies. Since these works are expected to serve as resources for future research, the format is formal. An electronic copy is placed in the Institutional Repository. A Departmental Thesis, on the other hand, is usually not as formal. The Departmental Thesis standards and format are determined by the department, and the thesis is retained by the department.
For information on the steps to follow (the approval process, required format for the structural elements of the thesis, and deadlines) when writing a University Thesis, consult the University Thesis Writing Guide available online at: www.csueastbay.edu/thesiswritingguide. If a student has questions concerning the selection of a topic, and/or the procedure to establish a thesis committee and research protocols, they should contact their department advisor or graduate coordinator. Students should also see if the department requires that a bound copy be submitted to the department. If the student has additional questions concerning the formatting and submission of their University Thesis after having read the University Thesis Writing Guide, it is recommended they contact the University Thesis Editor at: email@example.com
For information about a Departmental Thesis (the department’s thesis guidelines, including format, acceptable thesis topics, and procedures to establish a thesis committee) contact the department advisor or graduate coordinator.
A project is a significant undertaking in either a fine or applied art or a professional field. Projects should provide evidence of originality, independent thinking, and appropriate form and organization. Students are required to describe their project in a written abstract that addresses the project’s significance, objectives, methodology, and conclusions. In some cases, the student may be required to present an oral defense.
Specific criteria for a Project (numbered 693) are the same as those for a Departmental Thesis with a few exceptions.
- An “RP” grade in a project course will become an “F” (no “NC” option) after one year if the project is not completed.
- While the project need not be considered a research resource, it should be of a caliber to constitute a valid terminal activity in a master’s degree program and will be permitted only when a thesis is not appropriate.
If a Master’s degree student changes from a program requiring a thesis to one requiring a project (or vice versa), they may count a combined maximum of 6 units for 691, 693, and 699 towards the degree.
A comprehensive examination is intended to assess the student’s mastery of relevant subject matter, their ability to analyze and integrate the knowledge of their field, their skill in critical and independent thinking, and their use of appropriate organization and accurate documentation. A record of the student’s examination (questions and responses) will be retained by their department. Some departments grant unit credit for exam preparation while others do not.
Graduate Study Completion (All But Capstone)
Note: Please see Errata for corrections to this content.
Students who have completed all the units required for their master’s degree but are still working on their capstone experience (thesis, project, or studying for a comprehensive exam) may have continued access to University facilities by registering for GS 690 Graduate Study Completion through University Extension, Continuing and International Education. This is a 1-unit course with a fee of $78 (fee subject to change). The other alternative is to register for 0.1 units through the regular registration process and pay regular fees for less than six units.
Registering for GS 690 will provide students with:
- a valid Student ID card,
- the ability to check books out of the library,
- remote access to computerized databases in the library,
- use of computer labs on campus,
- the ability to continue to work on projects in science labs,
- eligibility to purchase a parking permit, and
- access to other benefits enjoyed by regularly registered students.
Enrollment in GS 690 also qualifies as enrollment for students who are serving as a teaching associate.
Note: GS 690 cannot be used to satisfy any unit or course requirements for a master’s degree.
Students may register by picking up a “GS 690 Graduate Study Completion Form” in their department or in the University Extension Office in SF 102. Note: Students will need to obtain a signature from their major department.
Graduate Registration Policies
Master’s degree students must follow the same registration policies and procedures as required for undergraduate students. See the Registration & Enrollment chapter in this catalog for more complete registration information.
Registration procedures for Thesis or Project courses are slightly different. Master’s students must complete a “Special Registration Petition” for each semester they wish to enroll in one of these courses. The petition should be submitted to the department office. This must be done no later than the last day of the Late Add period. The student is responsible for checking on the progress of this procedure.
Special Registration Petitions
Some courses may require a “Special Registration Petition” prior to enrollment that is available from the department offering the course. Typically, courses that will require special registration petitions are:
- Independent Study,
- Individual Study,
- Capstone Project,
- Departmental Thesis, or
- University Thesis.
University Grading Policy
It is an integral part of the teaching responsibility of the faculty to provide careful evaluation and timely assignment of an appropriate grade to each enrolled student. There is a presumption that grades assigned are correct. It is the responsibility of anyone appealing an assigned grade to demonstrate otherwise. In the absence of compelling reasons, such as instructor or clerical error, prejudice, or capriciousness, the grade determined by the instructor of record will be considered final.
For purposes of correcting an error, an instructor may change a grade with approval of his/her department chair and college dean. No grade may be changed once graduation has been recorded unless an error has been made, in which case students have one semester after their degree has been awarded to dispute the grade and have it corrected, or if a Grade Appeal petition has resulted in a grade change. The administrative symbol for withdrawal cannot be assigned by a faculty member.
See the Registration & Enrollment chapter for the description of withdrawal policies and procedures.
Academic Grading Symbols (Graduate)
Graduate Course Symbols & Grade Points Earned
||Standard of Work Represented
||Grade (Quality) Points
1Note: A “B-” grade, though described as “adequate,” generates fewer than 3.0 grade (quality) points and must be balanced by a grade of “B+” or higher to maintain a 3.0 GPA.
2Note: These grades cannot be selected by students. They are only available in graduate courses offered exclusively on a “credit/no credit” basis.
The typical grading pattern for courses graduate students will take is “A-F”; the use of “+” and “-” is at the discretion of each instructor. As noted in the Master’s Degree Requirements section, grades lower than “C” may not be used to satisfy master’s degree requirements, and some programs may requires grades higher than “C” to meet program requirements; check with the academic department about its policy. A graduate student may use courses taken on a “CR/NC” basis to meet the degree requirements only if the courses are offered exclusively on that basis. Typically, these courses are restricted to fieldwork and internships and a “CR” grade indicates that the student’s work is at least of “B-” quality. In post-baccalaureate (500-level) courses, a “CR” grade also indicates that the work is at least of “B-” quality.
Administrative Grading Symbols
Administrative Grading Symbols & Their Definitions
|Administrative Grading Symbol
||Grade (Quality) Points Earned
||Report in Progress
Report in Progress (RP)
The symbol “RP,” Report in Progress, is used in connection with courses that extend beyond an academic term. This symbol indicates that work is in progress, but that a final grade cannot be assigned until additional work is completed. The work must be completed within one year.
Note: If the work is not completed within the established time limit the “RP” grade will be changed to an “F” or “NC,” depending on the grading pattern for the course.
The symbol “I”, Incomplete (Authorized), indicates that:
- a discrete portion of the required coursework has not been completed and evaluated in the prescribed time period due to unforeseen, but fully justified, reasons,
- attending a future offering of the class is not required to complete the work, and
- the instructor believes it likely that the student will earn credit for the course upon completion of that work.
Students who are currently failing a course are not eligible for an Incomplete.
It is the student’s responsibility to bring pertinent information to the attention of the instructor and to determine from the instructor the remaining course requirements that must be satisfied to remove the Incomplete. A final grade is assigned when the work agreed upon has been completed and evaluated. The instructor will specify the work needed to complete the course that can be viewed in MyCSUEB.
Note: An “I” must normally be made up within one calendar year immediately following the end of the term during which it was assigned. This limitation prevails whether or not the student maintains continuous enrollment. Students may not repeat a course in which they currently have an incomplete grade. Students who are currently failing a course are not eligible for an Incomplete.
Students may be able to receive up to a one-semester extension from the instructor. These extensions are for cause and must be approved by both the instructor and department chair. (Examples of cause include military service, serious health or personal problems, or instructor’s leave of absence.) If a student wants credit for a course after an “I” has been converted to an “IC,” the student must re-register and pass the course.
When the required work has been completed and evaluated, the instructor will submit a change of grade form and the academic grade will be recorded. If the student does not complete the work within the allowed time limit, the grade will be recorded as an “IC” (Incomplete Charged).
A student can graduate with an “I” grade on their record if the course is not necessary for graduation requirements. No grade may be changed once the degree has been awarded.
Incomplete Charged (IC)
The symbol “IC,” Incomplete Charged, is used if the student received an authorized incomplete (“I”), but did not complete the required coursework within the allowed time limit, and the original grading pattern of the course was “A-F.” If the grading pattern was either “A/B/C/NC” or “CR/NC”, the grade will be recorded as “NC.”
Note: The “IC” replaces the “I” and is counted as a failing grade for computing grade point average.
Report Delayed (RD)
The Report Delayed grade is an administrative grade assigned to students for a course if the instructor notifies the Office of the Registrar that grade reports have been delayed by circumstances beyond the control of the instructor. An example is the illness of the instructor at the end of the semester. The instructor will replace the “RD” grade with an academic grade as soon as possible.
Note: If the instructor fails to replace it with an academic grade by the end of the following semester, the grade “RD” will be converted to a “WU” or an “NC” depending on the grading pattern.
Dropping a course may be permitted, without restriction or penalty, during the Add/Drop Period. No grading symbol is recorded in such instances.
The “W” administrative grade indicates that the student was permitted to withdraw from a course after the end of the Add/Drop Period and prior to the last twenty percent of instruction, and may be assigned only for serious and compelling reasons. Permission to withdraw during this time shall be granted only with the approval of both the instructor and the department chair. The requests and approvals shall state the reasons for withdrawal.
Undergraduate students may withdraw after the Add/Drop Period from no more than 18 semester units in the undergraduate career. Only withdrawals recorded in terms beginning with Fall 2009 are counted. When serious illness or accidents are documented and used as the basis for approval of withdrawal from classes in the term, the units in question will not count against the maximum units allowed. Open University units are counted toward the maximum units. No limitations are placed on withdrawals by post-baccalaureate students taking classes in a post-baccalaureate career.
Withdrawals are not permitted during the final twenty percent of instruction except in cases, such as accident or serious illness, where the cause of withdrawal is due to circumstances clearly beyond the student’s control and the assignment of an Incomplete is not practicable. Withdrawals of this nature may involve total withdrawal from the campus or may involve only one course, except that a course grade and credit or an Incomplete grade may be assigned for courses in which sufficient work has been completed to permit an evaluation to be made. When serious illness or accidents are documented and used as the basis for approval of withdrawal from classes in the term, the units in question will not count against the maximum units allowed. Request for permission to withdraw under these circumstances shall be granted only with the approval of the instructor, the department chair, the college dean and the administrator appointed by the President to act in such matters.
The “W” grade shall not be used in the calculation of grade point averages.
Withdrawal Unauthorized (WU)
The “WU” grade (Withdrawal Unauthorized) shall be used where a student who is enrolled on the census date does not officially withdraw from a course, but fails to complete it. Its most common use is in those instances where a student has not completed sufficient course assignments or participated in sufficient course activity to make it possible, in the opinion of the instructor, to report satisfactory or unsatisfactory completion of the class by use of the letter grade (A-F). The “WU” is counted in the grade point average as an “F” grade. When assigning the “WU” grade, the instructor shall report the last known date of attendance by the student.
Students may take courses for instruction only (Audit), and will attend class but will not receive credit. Audit students will pay the same fees and enjoy the same instructional privileges as students enrolled for credit. Audit students may participate in class, take examinations or complete other assignments, but are not required to do so.
Note: Students may not petition to change their enrollment status from, or to, “Audit” after the Grade Type Change period has ended.
Grade Point Average (GPA)
The student’s grade point average (GPA) is calculated by dividing the total number of quality hours (units attempted, excluding CR/NC courses) into the number of grade (quality) points earned. If they repeat a course required in the major, their department has the discretion, under specific circumstances, not to include an earlier attempt in the GPA calculation. The approval not to include the earlier attempt in the student’s degree program must be submitted by their department to the Office of the Registrar. This may be done at any time while a student is enrolled in the degree program, but may not be done after they have been awarded their degree.
The graduate program coordinator or department chair also has the discretion to request that grades in courses that do not count towards graduate degree requirements be excluded from a student’s GPA calculation. This will be permitted only if those grades result in the student being placed on academic probation. These may include courses taken in a second baccalaureate program, or courses taken in a different graduate degree program. They may not be courses taken in the degree program that the student subsequently elects not to count toward graduate program requirements. They also may not include grades for courses that the student used for a conferred post-baccalaureate degree. The request not to include a grade in a student’s GPA calculation must be submitted by the graduate coordinator or department chair to the Office of Academic Programs and Services which will make the final determination of the request. This may be done at any time while a student is in the degree program, but may not be done after they have been awarded their degree.
If the student’s GPA falls below 3.00, they should consult immediately with the graduate coordinator or major department chair.
Final Examination Policy
The student can expect the instructors to provide comprehensive course requirement information for each course at the beginning of the semester. This will include the work that is expected of the student and the basis on which the student will be evaluated. Most courses have graded assignments throughout the semester and a final examination or paper. The University’s policy states that final examinations must be given only at the times published in the schedule of classes on MyCSUEB. The purpose of this policy is to ensure fairness for all students. Exceptions are, therefore, rare and must be approved in writing by the department chair. A student should contact the department chair or college dean if they believe this policy is not being followed. If the student is in a course which has a separate laboratory, activity or discussion section, the instructor is permitted to give a separate final examination (but only for that section) during the last regularly scheduled meeting of the section.
Standards of Research with Human Subjects
The University has approved policies and procedures for the protection of human subjects in research, development, and related activities carried out by faculty, staff and students. An Institutional Review Board has been established to review research protocols in order to determine whether human subjects would be at risk and to protect their rights and welfare. Protocols must be approved before research commences. Further information and copies of the policy document may be obtained from the Office of Research and Sponsored Programs, SF 302, 885-4212 or online at: http://www.csueastbay.edu/orsp/.
Graduate Student Probation and Disqualification Policy
There are two types of probation and disqualification: (1) academic, and (2) administrative.
Students must maintain a 3.00 GPA in all units attempted after admission to their graduate program, including all prerequisite courses, to remain in good standing. If the student’s GPA falls below 3.00, they will be placed on Academic Probation. (Grades in any coursework taken after admission to the student’s master’s program at CSUEB will count towards the GPA calculation for academic probation.) Should this happen, the student must consult with their graduate advisor prior to registering for the next semester. The student is also encouraged to take advantage of various University services (such as advising and tutoring) designed to assist them.
A student may be subject to academic disqualification if during any semester while on probation they do not achieve the minimum 3.0 GPA in all units taken after admission to their graduate program. The student may also be disqualified if, at any time, they do not meet the academic criteria of their department. In addition, an appropriate campus administrator may disqualify a student who at any time during enrollment has demonstrated behavior so contrary to the standards of the profession for which the student is preparing as to render the individual unfit for the profession. In such cases, disqualification will occur immediately upon notice to the student.
A student may be placed on Administrative Probation if they:
- withdraw from all courses for two consecutive semesters or any three semesters;
- do not progress towards their degree while enrolled (such as earning a number of “NC” grades);
- do not comply with appropriate academic requirements (such as taking the Writing Skills Test); or
- earn only “IC,” “F,” “WU,” and/or “NC” grades for two consecutive, or any three semesters.
A student will be administratively disqualified if they:
- do not meet the conditions for removal of their Administrative Probation;
- are placed on Administrative Probation twice for the same reason;
- are placed on Academic Probation while on Administrative Probation.
Reinstatement to a Graduate Program
If a student is disqualified, either academically or administratively, they may apply for reinstatement to their graduate program by completing a “Petition for Graduate Reinstatement.” The petition must be approved by the appropriate graduate coordinator or the department chair. Reinstatement will be approved only if the student is able to provide compelling evidence of their ability to complete their degree. Then it will be forwarded for consideration to the Director of Graduate Studies, who has final authority to approve reinstatement. If a student should become disqualified a second time, their reinstatement normally will not be considered. Reinstatement petitions are available at http://www.csueastbay.edu/academic/colleges-and-departments/apgs/office-graduate-studies/reinstatement.html.
Declassification from a Degree Program
A student may be declassified (dropped) from a graduate degree or credential program for a range of reasons, including, but not restricted to, unprofessional conduct; behavioral issues that interfere with the learning of others; failure to make progress toward the degree or program as set forth by the University and program policies; failure to meet grade requirements to maintain good standing in the program and/or University; and/or the department/program faculty determine that the student is incapable of completing degree requirements at the level expected of a graduate student in the discipline even if the GPA is above 3.0.
The declassification request must be initiated by the major department with support from the department/program chair and college dean or designee. Requests are submitted to the Office of Academic Programs and Services for final action and official notification to the student and the Registrar’s Office. The Office of Academic Programs and Services will also determine if the student should also be academically or administratively disqualified from the University. If the student is not disqualified from the University and wishes to continue in the University, a declassified student must formally apply to another graduate program. Declassified students will not be permitted to enroll through regular University or Open University in any undergraduate or graduate courses in the program or degree from which they were declassified. Unless the declassification was related to conduct issues that interfere with campus interactions, declassified students are eligible to apply to a new program and be accepted as a student by the new department/program. The student must be accepted to a new program no later than two semesters after being declassified; otherwise, the student must reapply to the University.
Cancellation of Registration or Withdrawal from the University
Students who find it necessary to cancel their registration or to withdraw from all classes after enrolling for any academic term are required to follow the University’s official withdrawal procedures. Failure to follow formal University procedures may result in an obligation to pay fees as well as the assignment of failing grades in all courses and the need to apply for readmission before being permitted to enroll in another academic term. Information on canceling registration and withdrawal procedures is available from the Enrollment Information Center, located on the first floor of the Student Services and Administration Building.
Students who fail to fulfill enrollment or matriculation requirements, or otherwise fail to adhere to academic or Cal State East Bay regulations, are subject to immediate administrative action which may result in the student being placed on Administrative Probation, or having enrollment for that term canceled.
Note: Matriculated students who have not enrolled in classes at Cal State East Bay for two consecutive semesters (not including summer or winter sessions), and do not enroll in the third consecutive semester, will be discontinued and will be required to submit a new application to the University for readmission.
Submitting a “Withdrawal” form is not required if students find it necessary to drop all courses in which they enrolled in using MyCSUEB during the Add/Drop period. For refund information, refer to the Refund of Fees section in the Fees & Financial Services chapter.
If students find it necessary to withdraw from the University after the Add/Drop period has ended (during the third through the twelfth week of instruction), they must complete a “Withdrawal” form, obtain approval signatures from each instructor and department chair, and return it to the Enrollment Information Center or the Academic Services Office. Course withdrawals are handled as noted in the section above. A semester from which a student withdraws is not counted as an interruption of enrollment for matriculated student status. Even if approved, a late withdrawal petition does not result in a fee refund. Students should consult with Student Financial Services for any questions about fee refunds related to withdrawing from classes.
Financial Aid Recipients
Students who receive financial aid funds must consult with a financial aid counselor in the Financial Aid Office prior to withdrawing from the University regarding any required return or repayment of grant or loan assistance received for that academic term or payment period. Students who have received financial aid and withdraw from the institution during the academic term or payment period may need to return or repay some or all of the funds received, which may result in a debt owed to the institution.
A withdrawal may not automatically result in a fee refund. Students should consult with Student Financial Services for any questions about fee refunds related to withdrawing from classes.
Appealing an Inappropriate Grade
Faculty have the sole right and responsibility to provide careful evaluation and timely assignment of appropriate grades. There is a presumption that grades assigned are correct. It is the responsibility of anyone appealing an assigned grade to demonstrate otherwise. In the absence of compelling reasons, such as instructor or clerical error, prejudice or capriciousness, the grade assigned by the instructor of record is to be considered final. Students who believe that an appropriate grade has not been assigned should attempt to resolve the problem with their instructor. If the student is not satisfied with the outcome, they should discuss the issue with the department chair in which the course was offered. If the issue is not resolved, the student should make an appointment with the dean or associate dean of the college in which the course is offered. If all previous actions fail, the student should contact the Presidential Appointee to the Grade Appeal and Academic Grievance Committee by calling (510) 885-3716. If the student has applied for graduation, the student should notify their graduation evaluator that a question is pending resolution. Once a degree is posted, no grade changes will be allowed.
Grade Appeal and Academic Grievance Committee
The Grade Appeal and Academic Grievance process, administered by this committee, allows students to resolve serious cases of alleged academic unfairness. After every effort by all parties to resolve the dispute has been ineffective, students can discuss their case with the Presidential Appointee to the Grade Appeal and Academic Grievance Committee. The Presidential Appointee will assist students in exhausting all normal channels and, if necessary, in filing a Petition (see link below) for a Grade Appeal Hearing. Students will need to submit their petition and supporting documentation to the Academic Programs and Services Office. The committee will review this documentation and the response(s) filed by the other parties involved in the dispute. If the committee finds possible grounds for a grievance, a Hearing Panel will be convened to hear the case. Under normal circumstances, the student must file their Petition before the end of the semester following the semester in which the alleged incident took place.
The Grade Appeal and Academic Grievance Committee is empowered to change a grade in accordance with the Grade Appeal Document and to assign a grade in cases where the instructor may have assigned an unfair academic grade. The Grade Appeal and Academic Grievance Committee is authorized to change a grade only after it has conducted a proper review of the case.
Grade Appeal Petition Form
For additional information see the Student Rights, Responsibilities & Conduct chapter.
More information is available from the Office of Academic Programs and Services (Student Services and Administration Building, Suite 4500; Tel. (510) 885-3716)
Course Requirement Information - Course Syllabus
Faculty shall provide students with a course syllabus, which should be placed on the course Blackboard site at the beginning of the semester, containing the following information:
- Name of instructor, office location, office hours, office telephone number, and @csueastbay.edu e-mail;
- Course number and title, classroom location, number of units, prerequisites (if any), a course description, objectives and student learning outcomes;
- Required texts and any other required and/or recommended materials;
- Student-supplied equipment and materials necessary for course activities;
- Course specific requirements and their due dates, such as examinations, quizzes, papers, field trips, and labs;
- Grading policy, which includes the relative weight of examinations, quizzes, papers, class participation, and other factors, and the grading scale;
- Attendance and make-up work policies and implications for grading;
- The following statement and reference to University policies regarding cheating and academic dishonesty: “By enrolling in this class the student agrees to uphold the standards of academic integrity described at: http://www.csueastbay.edu/academic/academic-policies/academic-dishonesty.html.”
- Accommodations for students with disabilities.
- Sample statement: “If you have a documented disability and wish to discuss academic accommodations, or if you would need assistance in the event of an emergency evacuation, please contact me as soon as possible. Students with disabilities needing accommodation should speak with the Accessibility Services.”
- Emergency information.
- Sample statement: “California State University, East Bay is committed to being a safe and caring community. Your appropriate response in the event of an emergency can help save lives. Information on what to do in an emergency situation (earthquake, electrical outage, fire, extreme heat, severe storm, hazardous materials, terrorist attack) may be found at: http://www.csueastbay.edu/af/departments/risk-management/ehs/emergency-management/index.html. Please be familiar with these procedures. Information on this page is updated as required. Please review the information on a regular basis.”
Faculty are also encouraged to include additional items such as:
- Course outline;
- Types of quizzes and exams (e.g., true-false, multiple choice, short-answer, essay);
- Availability of appropriate tutoring services;
- Policies regarding audio and video recording and use of electronic devices;
- Reference to University classroom behavior policies;
- Classroom food and drink policies.
Furthermore, faculty should advise students of their expectations in the course no later than the end of the second class. Any changes in course requirements should be communicated to students in a timely manner. It is the student’s responsibility to read the course statement and to request any clarification of course policies. If a student adds the course after the first week of class, they must seek course information in a timely manner.
Faculty Office Hours Policy
The faculty of the University are available during regularly scheduled office hours, which are at times other than scheduled classes. The times of the office hours are posted outside each faculty office, at the faculty member’s department, on the department website, and on the faculty member’s course syllabi. The faculty member informs the department of their office hours the first day of classes each semester. Note: There is a proposal to amend the following policy regarding office hours. If approved by the University President, the policy may differ from the one below.
Full-time faculty members maintain a minimum of three (3) office hours per week and also make provision for meeting with students by appointment at a mutually convenient time beyond the stated office hours. The full-time faculty member’s office hours shall be held over at least two days and at least in half-hour blocks. Part-time faculty will maintain the equivalent of one (1) office hour per week for each four WTUs of their teaching load with a minimum of one hour and a maximum of three hours per week.
Faculty teaching online must also hold office hours and may make alternative arrangements with the Department Chair to be available online or by telephone. Online faculty’s office hours must include at least one (1) hour of availability by telephone per week.
If for any reason a faculty member cannot meet the posted office hours, the faculty member will inform the Department Chair. If possible, the department will note the absence on the faculty office door.
Note: Normal office hours are to be maintained during the Final Examination period. If a final examination conflicts with a posted office hour, an alternative hour is to be posted for that week alone.
Transferring Units as a Graduate Student
A minimum of seventy (70) percent of the total units required by the degree program must be completed in residence while enrolled as an admitted graduate student at Cal State East Bay.
Note: The number of transferable units for each degree program will be rounded to the nearest whole number of units.
Units taken while at other schools, while an undergraduate with permission to take graduate courses, while pursuing an additional baccalaureate degree in “Unclassified Post-Baccalaureate” status, while enrolled in another graduate degree program, or while enrolled in Continuing Education courses (including Open University courses) do not count as resident units. Courses offered in special session are considered resident units.
Please note that individual graduate programs may require more than 70 percent of the required degree units in residence. If so, it will be noted in the program’s section of this catalog for these requirements.
To request transfer credit:
- The student must have taken the course after earning a bachelor’s degree;
- Their department must accept the course(s) as relevant to their degree program;
- The institution at which the student took the course must customarily grant the level of credit for the course (graduate or upper division) that the student wishes to receive for it at Cal State East Bay;
- The student must have taken the course within five calendar years immediately preceding the receipt of their degree.
In general, Cal State East Bay does not allow the use of credit-by-examination from challenged courses for master’s degree requirements. Exceptions may be established by individual departments and must be noted in the degree description in the University Catalog. They are governed by the following policies:
- The student must pass the exam challenging the course with a grade of “B-” or better;
- Not more than 9 semester units of credit-by-examination may be applied to the degree; and
- Challenged courses may not be credited to the residency requirement of your degree.
Change in Educational Objective
Change in Educational Objective
Continuing post-baccalaureate students wishing to change their degree objective or credential program must file a “Change of Graduate Objective” application with the Office of Graduate Admissions. Applications are available online. Students may contact firstname.lastname@example.org for more information.
Dual Master’s Degrees
If a student wishes to pursue two master’s degrees at the same time, they should apply to their primary degree via CALSTATE Apply and complete a “Change of Graduate Objective” form filed with the Office of Graduate Admissions to apply for the second degree.
Note: a student must fulfill all prerequisites and requirements for each degree. See the Second Master’s Degree section below for more policies related to dual master’s degrees.
Second Master’s Degree
If a student already has a master’s degree and wants to pursue a second master’s degree, they must meet the following criteria:
- Apply and gain admission to the department offering the second master’s degree program;
- Fulfill all prerequisites and requirements for the second degree;
- Complete at least 70% of the units required for the second degree in residence after admission to the second degree program. Up to 30% of units from the first degree may be applied to the second degree, if accepted by the second degree program. If no units for the first degree are accepted, all units for the second degree must be completed;
- Earn all units for the second master’s degree within the five calendar years immediately preceding the receipt of the degree.
If the second degree is in the same field as the first degree (e.g., business administration), the second degree must be in a different concentration and all units in the degree must be from different courses.
Time to Think About Graduation!
Students should apply for graduation by the priority filing deadline for the term in which they intend to graduate:
Graduation Priority Filing Deadlines
Summer and Fall graduation:
Continuing students who have satisfied the University Writing Skills Requirement can log into MyCSUEB and click on “Apply for Graduation.” After filing, students should print the final confirmation page and give a copy to their major and minor departments to initiate a graduate check. Discontinued students can file for graduation using the Graduation Application - Closed Matriculation form on the University website under Student Records Forms.
Note: Students are advised to review completion of degree requirements with their department before filing for graduation. Degrees are awarded within three months after the student’s final term of attendance.
Catalog Rights for Graduation
As long as a student maintains continuous enrollment as defined in the next paragraph, the degree requirements will remain those of the catalog in effect at the time they declare their major, minor, or degree. However, students may elect to meet the requirements of the catalog in effect at the time of graduation. These principles are called “catalog rights.”
Matriculated students who have not enrolled in classes at Cal State East Bay for two consecutive semesters (not including summer or winter sessions), and do not enroll in the third consecutive semester lose their continuous enrollment status and their graduation requirements will be governed by the catalog in effect at the time they reenter. If a student is absent due to an approved Planned Educational Leave or to attend another accredited institution of higher education, they will not lose their catalog rights as long as they are not away from Cal State East Bay for over two years.
Transfer students who attended another CSU campus and/or California Community College have Cal State East Bay catalog rights from the time they began at the other institution if they have continuous enrollment as noted above.
Note: The principle of catalog rights refers to degree requirements, not policies, fees, services, and other matters which, when they change, apply to all students. For that reason, students should check the latest online catalog.
Also Note: Requirements of certain programs (e.g., teacher credential programs) are governed by outside agencies. The requirements of these programs are subject to change based on changes dictated by these outside agencies.
Due to semester conversion, during the 2018-19 academic year only, students with rights to earlier catalogs may request rights to this Catalog for either their major or their graduation requirements or both. Forms are available on the Registrar’s website.
Students’ catalog rights for their major, minor or degree are governed by the catalog in effect at the time the student declares their major, minor, or degree. Undergraduates will not lose catalog rights for graduation requirements (including general education) by declaring or changing their major if they maintain continuous enrollment.
Post-graduate & Graduate Students
Catalog rights for graduate students are governed by the catalog in effect at the time the student was admitted to their program. As noted earlier, they may select the graduation catalog when they file to graduate. Students should note, however, that there is a requirement that courses in master’s programs expire after five years; see the Master’s Degree Requirements section of the Graduate Degree Requirements, Policies, & Other Information chapter.
SSMP & Credential Program Students Filing for Graduation
Undergraduate and Graduate Students
If a student is completing an undergraduate Single Subject Matter Preparation program for entry into a teaching credential program, or they are completing a graduate Single or Multiple Subject Credential program, they should NOT file for graduation.
The appropriate check sheet MUST be submitted by the department or program committee offering the program to:
Credentialing Student Services Center
(Art & Education Building [A&E] 2nd Floor)
College of Education and Allied Studies
Applying for Graduation
Important: Students are advised to review completion of degree requirements with their department before filing for graduation.
Graduation Application Fee
The Graduation Application (filing) Fee will be charged to the student’s account after they file for graduation. The fee is nonrefundable, and can be paid in one of the following ways:
- online at MyCSUEB,
- in person at the Cashier’s Office in the Student Enrollment Information Center (Student Services and Administration Building, 1st Floor) on the Hayward Hills Campus,
- in person in the Academic Services Office on the Concord Campus.
The Graduation Application Fee covers the cost of the graduation check of coursework, completing the diploma, and participation in the annual commencement ceremony. Note: the application fee does not include the cap and gown rental/purchase, handled separately by the Bookstore.
Note: When a student files for graduation, they may obtain a new registration priority.
To register for classes as a “graduating student”, students must meet the following criteria at the time enrollment appointments are assigned each term:
- Undergraduate Students: Completed 100 semester units and filed for graduation by the priority filing deadline,
- Graduate Students: Considered a “Classified Graduate” who is recommended for Advancement to Candidacy by their advisor and who has made substantial progress towards their degree, or filed for graduation by the priority filing deadline.
Conferring Honors at Graduation
Because graduate students constitute a select group whose members do very well in their programs, there are no academic honors conferred at graduation, and no dean’s list recognition as is the case for undergraduates.
After a student has completed all degree requirements and the graduation evaluator has verified their completion, their degree will be conferred and their diploma will be ordered. The final graduation evaluation process typically takes up to three months following the posting of grades from the student’s last semester of graduation candidacy. The diploma will be mailed to the student’s permanent address of record with the University 6-8 weeks after the degree has been awarded.
A diploma is an official document containing the embossed seal of Cal State East Bay, the student’s name, the degree conferred and date, major(s) completed in the degree conferred, any concentrations or minors completed, and the signatures of state and University officials. It is not reproducible or available in multiple copies. Students can obtain multiple copies of their record by ordering transcripts which also show degrees, majors and concentrations, as well as other information. If a student needs proof of completion of their degree before receiving their diploma, they may request a verification of graduation or a transcript from the Office of the Registrar.
Should a student change their name, they may request that a new diploma be issued with their new name if:
- they return the originally issued diploma to the Office of the Registrar,
- they provide legal documents confirming their legal name change, and
- the student pays the fee for a new diploma.
After the degree is posted to a student’s permanent record, a student’s diploma and transcript cannot be altered by adding additional options, or by grade changes, and/or withdrawals. The University protects the integrity of its transcripts and will not rewrite history unless a University error has occurred.