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Apr 06, 2026
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HOS 298 - Customer Service for a Diverse World
Units: 3 ; Breadth Area: GE-4; Diversity
Exploration of customer service strategies for a diverse world. Integral aspects of customer service: customer experiences, engaging customers, communication, customer feedback, exceeding expectations, and service improvement. Focus on culturally diverse groups; differences and individual needs as related to customer service.
Breadth Area(s) Satisfied: GE-4 - Lower Division Social and Behavioral Sciences, Overlay - Diversity
Prerequisites: HOS 100 and REC 100.
Possible Instructional Methods: On-ground, or Hybrid, or Online-Asynchronous.
Grading: A-F or CR/NC (student choice).
Course Typically Offered: Fall & Spring
Student Learning Outcomes - Upon successful completion of this course students will be able to:
- Explain basic customer service aspects related to internal and external customers.
- Describe customer service strategies for culturally diverse groups.
- Develop a customer service strategy for an organization focusing on service to cultural groups.
- Through collaborative group research, present a video summary of a company/business/organization’s customer service program that recognizes and supports diverse cultural groups.
- Prepare a research paper that details diversity in customer service along with a personal perspective.
GE-4. Lower-division Social and Behavioral Sciences Electives Learning Outcomes
- Explain how social, political, and economic institutions and/or principles intersect with each other.
- Describe how people produce, resist, and/or transform social, political, and economic institutions/principles.
- Investigate contemporary and/or historical events/issues from a social science perspective.
Diversity Overlay Learning Outcomes
- Describe the histories, experiences or views of one or more cultural groups.
- Analyze the overlap or intersection of social identities of oneself and/or other cultural groups (e.g., culture, gender, class, sexuality, religion, disability, immigration status, and/or age).
- Examine the impact of their own identity on their experiences with and/or views of other cultural groups.
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