Sep 27, 2022  
2021-2022 Cal State East Bay Catalog 
    
2021-2022 Cal State East Bay Catalog [ARCHIVED CATALOG]

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HOS 298 - Customer Service for a Diverse World


Units: 3 ; Breadth Area: GE-D1-2; Diversity
Exploration of customer service strategies for a diverse world. Integral aspects of customer service: customer experiences, engaging customers, communication, customer feedback, exceeding expectations, and service improvement. Focus on culturally diverse groups; differences and individual needs as related to customer service.

Prerequisites: HOS 100 and REC 100.
Possible Instructional Methods: Entirely On-ground, or Entirely Online, or Hybrid.
Grading: A-F or CR/NC (student choice).
Breadth Area(s) Satisfied: GE-D1-2 - Lower Division Social Sciences; Overlay - Diversity
Course Typically Offered: Fall & Spring


Student Learning Outcomes - Upon successful completion of this course students will be able to:
  1. None listed


D1-2. Lower-division Social Science Electives Learning Outcomes
  1. specify how social, political, economic, and environmental systems and/or behavior are interwoven;
  2. explain how humans individually and collectively relate to relevant sociocultural, political, economic, and/or environmental systems-how they produce, resist, and transform them;
  3. discuss and debate issues from the course’s disciplinary perspective in a variety of cultural, historical, contemporary, and/or potential future contexts; and
  4. explore principles, methodologies, value systems, and ethics employed in social scientific inquiry.



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