Sep 23, 2020  
2018-2019 Cal State East Bay Catalog 
    
2018-2019 Cal State East Bay Catalog [ARCHIVED CATALOG]

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HOS 298 - Customer Service for Professions


Units: 3 ; G.E./G.R. Area: D1-3
Customer service competencies, engaging customers, communication, technologies, customer feedback and recovery, exceeding expectations and service improvement. Developing a customer-service improvement plan.

Prerequisites: HOS 100 and REC 100.
Possible Instructional Methods: Entirely On-ground, Entirely On-line, Hybrid (every section of this course may be taught both online and on-ground).
Grading: A-F or CR/NC (student choice).
G.E./G.R. Area Satisfied: D1-3 - Lower Division Social Sciences



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