Student Services

Academic Advising and Career Education (AACE)

AACE provides a full range of excellent academic advising to undergraduate students and career counseling services to all students and new graduates. Advising services include guidance and official updates on students’ progress toward completing their general education and graduation requirements (other than major requirements); assistance in developing realistic educational goals and a plan to achieve those goals; explanations of academic policies and procedures; and group advising for new students.

Career services at AACE help students navigate through their career development needs including career exploration, resume development, interview preparation, networking and negotiating skills, understanding the job market, and graduate school preparation. AACE hosts several career events throughout the year including general and specialized career fairs and group workshops. ACCE partners with global, national, and regional employers to connect with students through the Handshake job board and campus events. 

AACE is the academic advising home for undergraduate students who have not yet declared a major at Cal State East Bay. They offer academic counseling and specialized assistance in exploring, researching and selecting a major based on individual, educational, and career goals. Undeclared students who are placed on academic probation are required to see an AACE academic counselor and/or attend the workshop “Understanding Academic Probation” each semester until good standing is achieved.

In addition, AACE provides academic counseling and support services for all undergraduates who are experiencing academic difficulties such as those on academic probation or those who have been recently disqualified. Students (non-EOP) on academic probation are encouraged to meet with an AACE counselor to discuss strategies for improving their grades and academic standing.

Accessibility Services

The Accessibility Services department provides academic accommodations and support services to students with permanent and temporary disabilities.

Accessibility Services values the diversity of the Cal State East Bay student body and works with the faculty, staff, and administration to create and maintain an inclusive environment where individuals with differing abilities have full and equal access to all University programs.

Additionally, Accessibility Services administers two ancillary programs: the College Link Program for CSUEB students on the autism spectrum, and Project IMPACT, a federally funded grant program offering additional support for students with documented disabilities.  Please see the webpage for links to the College Link Program and Project IMPACT to learn more about these services.

For additional information, please visit: http://www.csueastbay.edu/accessibility/ or email: as@csueastbay.edu.  Accessibility Services’ main office is located at Cal State East Bay’s Hayward campus in the Library Complex - LI 2400; phone: (510) 885-3868.  On the Concord Campus, Accessibility Services’ office is located in the Academic Services Building - Room 114; phone: (925) 602-6716. 

Associated Students, Inc.

Associated Students, Inc.
Phone: (510) 885-4843
http://www.csueastbay.edu/asi

As a 501.3c non-profit auxiliary corporation of the CSU, the Associated Students, Inc. (ASI) is the official voice of the students of Cal State East Bay. The ASI represents and advocates on behalf of the interests, needs, and concerns of the diverse and dynamic student body, and provides students with the services and resources to supplement and support their college experience. Each Spring, elections are held to fill the Board of Directors which consists of 15 students representing all the colleges and executive offices.

Business Office

Located in Suite 314 of the Original University Union, ASI Staff work with students to fulfill their organizational needs by providing special services to recognized student clubs and organizations.

Programming

ASI Presents produces a variety of special programs and events to meet the social, cultural and entertainment needs of Cal State East Bay’s community.

Career Placement Information

Academic Advising and Career Education (AACE)

The AACE office may furnish, upon request, information about the employment of students who graduate from programs or courses of study preparing students for a particular career field. Any such data provided must be in a form that does not allow for the identification of any individual student. This information includes data concerning the average starting salary and the percentage of previously enrolled students who obtained employment.

The information may include data collected from either graduates of the campus or graduates of all campuses in the California State University.

Career Preparation & Cooperative Education

Academic Advising and Career Education (AACE)

In addition to academic advising, AACE provides career counseling and services to assist students in transitioning from the university to graduate school or the professional workplace. Services include career advising and coaching, career exploration and assessment, occupational information, job search assistance, and employment information and referral. AACE counselors provide printed and online career resources pertaining to job search, career guidance, and labor market information. Students may schedule an appointment for resume critiques and career-related questions. In addition, career assessments are available in AACE to provide personal assessment and occupational information.

AACE offers different services and events to prepare students through their career readiness process. Career workshops are offered throughout the year pertaining to writing your resume, interviewing techniques, networking skills, job searching strategies, and finding government jobs, among other topics. AACE hosts career fairs throughout the academic year for all undergraduates and graduates to explore career options and employment opportunities. Career fairs feature employers from local, national, and worldwide organizations. AACE also sponsors targeted recruitment events with a specific career or employment focus. Visit the AACE event page for upcoming workshops, career fairs, and other events. Additional career events are hosted by employers and alumni. Cal State East Bay alumni and other working professionals in a variety of career fields provide CSUEB students with valuable career exploration information. Employers conduct on-campus interviews for internships, entry-level positions, management training programs during the fall and spring semesters. 

AACE maintains the online job board Handshake for all enrolled students and participating alumni. Not only to search for internships, part-time jobs, and career positions, Handshake works as an online networking tool connecting students to employer representatives and off-campus and on-campus events. Log into Handshake today to explore all that it offers. 

AACE’s website (www.csueastbay.edu/aace) provides information about its services, workshops and events, major and career information, job listings, resume and interviewing guidelines, and other career resources. Students can search for jobs, obtain information about occupations and career fields, participate in the on-campus interview, and view the calendar of upcoming career workshops and job fairs.

Internships

Internships are an effective way for students to gain work experience in their field of study before graduation. We encourage all undergraduate and graduate students to complete at least one internship experience prior to graduation. Normally, an internship begins during the sophomore year or later. The work schedule varies depending on the needs of the employer. Some students are offered employment with their internship employer when they graduate.

To register in an internship course, students must meet the requirements of the Internship program in their own academic department. Internship courses are numbered 398 and 498 for undergraduate students and 698 for graduate students. If an internship course is available, it will be listed in the Class Schedule. In addition to internship courses, many departments offer regular courses in internships or field practice in which students may enroll to receive academic credit for their work.

Note: International students on F-1 visas who are interested in registering for Co-op, internship, or field practice courses should contact the Center for International Education at (510) 885-2880 to discuss employment authorization for such courses.

Change of Personal Data Information

Change of Name

For legal name changes, students should complete the Personal Data Change form, submit the form with copies of required government issued documentation (e.g., marriage certificate, driver’s license, or passport) to the Office of the Registrar.

Update of Preferred Name

Students may update their preferred first name that will be viewed on the class roster, grade roster, the Bay Card, and in MyCSUEB. The “primary” name will continue to be the student’s legal name and will continue to appear on the diploma, official and unofficial transcripts, e-mail accounts, and any other university documents including financial aid or student financial accounts. Students should continue to use their primary names when conducting official university business.

In order to change their preferred name, students can log in to MyCSUEB, select Student Center and then select “Names” in the Personal Information section.

Pronoun Selection

Students have the option to select a pronoun (he/she/they/etc) that will appear in their Student Center in MyCSUEB and on the class roster viewed by each instructor.  Students can make their pronoun selection in MyCSUEB under the “Personal Information” section.

Change of Address

Students may change their address online using MyCSUEB. Students must officially notify Cal State East Bay of an address change in order to ensure that all official correspondence is sent to the correct address.

Note: The University is not responsible for mailing correspondence to the incorrect address unless the student has formally made an address change.

Concord Campus Student Services

The Concord Campus

The Concord Campus is a branch campus of Cal State East Bay located at 4700 Ygnacio Valley Road near Clayton, Walnut Creek, Pleasant Hill, Pittsburg, and Antioch. The campus is uniquely positioned to serve the educational needs of Contra Costa County residents.

The 386-acre campus includes over 300 acres of open space, community sports fields, and views of Mt. Diablo and the Sacramento River Delta. In 2017, the Concord Campus celebrated 25 years of providing public higher education to students and professionals.  Many residents benefit from Cal State East Bay’s presence in the heart of Contra Costa County and enjoy the small class size and intimate educational experiences the Concord Campus provides.

Services and Facilities

The Concord Campus promotes student success through a variety of services. These include academic advising on General Education (GE) and graduation requirements, as well as administrative and instructional support services. Students are referred to their departments for major advising.

Instructional support services include advanced computer laboratories, modern smart classrooms, a branch of the University’s Library, student collaboration room, on-site bookstore, outdoor fitness park, and student lounge.

For assistance, or information on any of these services, call (925) 602-6700 or visit http://www.csueastbay.edu/concord

Credentialing Student Services Center

The Credential Student Service Center (CSSC), in the College of Education and Allied Studies, provides a one-stop center for all students inquiring about credential program application requirements, procedures and information about applying for or renewing teaching credentials. The CSSC informs and assists students in fulfilling Early Field Experience, meeting program requirements, and maintaining student records. The Credential Student Service Center is located in the Art Education Building Room 235, (510) 885-2272.

California Resident Freshmen Early Start Program

The Early Start Program serves CSU admitted freshmen who have not demonstrated proficiency in written communication and/or mathematics/quantitative reasoning as determined by systemwide placement standards. Participation in the Early Start Program is required for students needing skills development in these areas; students will be expected to enroll in a written communication course or a mathematics/quantitative reasoning course (but not both) during the summer period prior to the start of the fall term. Students required to participate in the Early Start Program may choose to enroll at any CSU campus; the earned baccalaureate credit will be transferred seamlessly to the student’s destination campus. 

The goal of the Early Start Program (ESP) is to: 

• Better prepare students in written composition and mathematics/quantitative reasoning before the fall term of freshman year, improving students’ chances of successful completion of a baccalaureate degree.
• If required to participate in ESP, as determined by multiple measures, students will begin in the summer before the start of the freshman year.
• For general information about ESP including fees and course listings, visit csustudentsuccess.org/earlystart. Students are encouraged to visit the campus website for ESP information once admitted.
• Eligible financial aid applicants with an Estimated Family Contribution (EFC) of $5,000 or less will be eligible for waiver of the per unit ESP fee. For more information on assessments, placements and the Early Start Program, please visit www.csustudentsuccess.org

East Bay Cares

Cal State East Bay has created a network of structures, policies and procedures for working with at-risk students (including the potentially violent student) for the purposes of supporting the individual student, and ensuring a safe campus environment. The University has the responsibility to set policies and programs that promote safety, and to respond to students who are at risk of danger to self or others. Each organizational unit of the campus involved in this effort has a specific set of functions. However, it is the interaction of the various units of the system that is crucial when encountering the complex cases involving at-risk students.

To that end, Student Affairs has launched an East Bay Cares icon located on the University phone app.  The Care team coordinates support services and appropriate University responses for identified students.  For more information, see: www.csueastbay.edu/care/ or the EB CARES icon.

Educational Opportunity Program (EOP) & Summer Bridge

Established in 1969, the Educational Opportunity Program (EOP) provides admission and retention support services to low-income and educationally disadvantaged California residents who demonstrate the motivation and potential to succeed in college. EOP identifies and admits students who have the potential to succeed at California State University campuses, but who have not achieved their educational goals because of economic and/or educational background. EOP provides students with the resources, tools and skills to ensure academic and personal success through a variety of academic support services. These services provided by EOP include recruitment, preadmission counseling, special admissions, a Summer Bridge program (for entering EOP freshmen), specialized orientation sessions, academic advisement, personal counseling, skill-enhancement workshops, career guidance, peer advising, support groups, social/cultural activities, referral services, and EOP grants for eligible students.

Summer Bridge is a transition program for a select group of newly admitted Educational Opportunity Program (EOP) freshmen students to prepare them for their first year at Cal State East Bay. This intensive college readiness program is designed to provide incoming EOP exception admit freshmen with the following academic, social, and multicultural experiences to smooth their transition from high school to the University’s environment:

• Provide classes in English and Mathematics to enhance academic skills
• Acquaint students to the University and its many resources
• Provide workshops in the foundations of college success
• Make new friends
• Meet college professors
• Work with their counselors and peer advisors
• Select Fall semester classes
• Provide cultural and social activities

EOP accepts students who qualify for regular admission, as well as a limited number of students who do not meet regular admission criteria. Only low-income and educationally disadvantaged undergraduate students who need admission assistance and/or support services to succeed at Cal State East Bay are admitted to EOP. Additionally, students must be first generation college students, meet the income eligibility criteria, and either be California residents or AB 540.  They must also demonstrate academic potential and motivation to succeed.

To apply for admission to the program, prospective students must complete the online CALSTATE Apply Application for Undergraduate Admission and check the appropriate box for EOP services. Once the Cal State East Bay application is submitted (online), EOP applicants will receive an online EOP link and have access to complete the EOP Applicant Information Form and two EOP recommendation forms. Students must have all three documents submitted in order for their EOP application to be complete.

EOP is a high-demand program which only accepts applications for Fall term from applicants new to the CSU system. Currently enrolled and/or previously enrolled students (not formerly in an EOP CSU program) are not eligible to apply. Applicants who submit all required documents will be reviewed and if selected, will be admitted to EOP. All EOP freshmen receiving exception admission are required to attend the EOP Summer Bridge program as a condition of their admission for Fall term.

For assistance or for further information about EOP and the Summer Bridge program, please visit the EOP Office at Student and Faculty Support (SF) Building 224, or online at www.csueastbay.edu/eop. Prospective applicants can also email eopadmissions@csueastbay.edu or call (510) 885-4683 for more information.

Student Enrollment Information Center

The Hayward campus Enrollment Information Center (EIC) is located on the first floor of the Student Services and Administration Building. It provides general information related to admission, financial aid, records and registration, and graduation evaluation. The Enrollment Information Center is open Monday through Thursday from 8:00 a.m. to 5:00 p.m.; and Friday from 10:00 a.m. to 3:00 p.m.  During the first five days of instruction each semester extended hours are 8:00 am to 5:00 pm every day. The Cashier’s Office, also located on the 1st floor of Student Services and Administration Building next to the Student Enrollment Information Center, is open Monday from 8:30 a.m. to 6:00 p.m.; Tuesday through Thursday from 8:30 a.m. to 5:00 p.m.; and Friday from 9:30 a.m. to 4:30 p.m. Students seeking service from departments should contact those offices directly.  

Academic Assistance is open 9:00 a.m. to 6:00 p.m. Monday through Thursday, and until 5:00 p.m. on Friday for questions regarding services and to schedule advising appointments. Academic advising is available for all undergraduate students regarding their non-major degree requirements. Drop-in advising is available Tuesday and Wednesday, 10:00 a.m. to 12:30 p.m., and 3:00 p.m. to 5:30 p.m. Appointments may also be scheduled in advance and, if needed, 6:00 p.m. appointments are available. Students should bring all their advising records including their most recent general education evaluation or degree audit when they come for advising. Please call (510) 885-3621 for any current changes to advising hours, or go to www.csueastbay.edu/aace.

Concord Student Services is located in the lobby of the Academic Services Building. It is open Monday through Thursday, 9:00 a.m. to 6:30 p.m.

The Concord Campus Academic Services Office provides academic advising. Please call (925) 602-6700 for more information or visit the Concord Campus website at: www.csueastbay.edu/concord/

EXCEL Program

The EXCEL Program (a TRiO Student Support Services program) is funded by the U.S. Department of Education. The program provides a variety of educational services for Cal State East Bay undergraduates who have a demonstrated academic need and who are either low-income or first-generation college or have a disability. The EXCEL Program aims to increase the retention and graduation rates of program participants and to create a supportive environment that encourages academic success.

EXCEL’s Academic Life Planning Counselors assist students in developing academic plans to complete their undergraduate degrees and solve academic related problems. They also provide advising in career and goal planning, scholarship assistance, graduate school advising, guidance on balancing academic and personal life, and personal counseling.

The Learning Skills Coordinator offers help in different ways of improving students’ learning skills. Assistance includes offering tutoring in basic subjects, diagnosing academic weaknesses in learning and providing tips in test-taking, taking lecture notes, and study skills. During the academic year, EXCEL offers workshops with topics ranging from study skills to graduate schools to internship/jobs to enhance students’ knowledge.

To apply to the EXCEL Program or to find out more about its services, call (510) 885-3722 or visit the main office located in the Student and Faculty Support Building (SF) Suite 202. Additional information can also be found on the website at www.csueastbay.edu/excel.

GANAS: Gaining Access ‘N Academic Success

GANAS is an innovative access and retention program at Cal State East Bay that targets and serves newly arrived community college transfer students. The GANAS model offers integrated academic and cultural approaches that welcome and socialize new transfer students while increasing their confidence, engagement, resiliency, academic success, persistence, and, ultimately, baccalaureate degree attainment rates.  GANAS is open to all students. It provides a supportive environment that focuses on Latina/o and multicultural content.

Phone: (510) 885-2960

Email: ganas@csueastbay.edu

Website: https://www.csueastbay.edu/ganas/

International Admission Office

All matters pertaining to the admission of international students are handled by the International Admissions Office. Students from other countries should consult with the International Admissions Office regarding visas, eligibility for employment, and any special academic requirements.

The CSU must assess the academic preparation of international students. For this purpose, “international students” include those who hold U.S. temporary visas as students, exchange visitors, or in other non-immigrant classifications. California residents and U.S. citizens with international transcripts are also classified as “international students” for admission evaluation purposes. Cal State East Bay uses separate requirements and application filing dates in the admission of “foreign students”. Verification of English proficiency (see below), financial resources, and academic performance are each important considerations for admission.

Prospective Graduate Students

Graduate applicants must hold a degree equivalent to a four-year bachelor’s degree obtained from a recognized university. Applicants must also have the equivalent of a 2.50 grade point average, or higher, in their last two years of college-level courses.

International Education & Student Exchange Programs

Center for International Education

The Center for International Education (CIE) provides a range of services to international students and scholars that are designed to facilitate their transition to a new environment and to optimize their educational opportunities while at Cal State East Bay. These services include:

1. pre-departure advising
2. orientation for new students
3. assistance in understanding and complying with University rules and regulations
4. counseling designed to help students adjust to life in the USA
5. advice on relevant immigration regulations
6. guidance for students regarding legal employment while in student status
7. referrals for on-campus support services
8. workshops on topics of special interest to international students.

Study Abroad Programs

The study abroad opportunities offered through California State University, East Bay allow Cal State East Bay students to study overseas for one semester or academic year and earn academic credit towards their degree. The experience leads to personal growth and acquisition of valuable skills, such as language fluency and cross-cultural understanding. Financial aid (except Work-Study) may apply, and study abroad scholarships are available.

• CSU International Programs: Students can study abroad for a full academic year through the CSU system. 
• Bilateral Programs: Bilateral exchange programs are one-to-one exchanges with another university overseas. Program length varies from one semester to a full academic year.
• International Student Exchange Program (ISEP): Through ISEP, students have the opportunity to study in over 120 study sites around the world for a semester or a full academic year.
• Summer London Program: The British Documentary Experience is a study abroad program designed to give Communication major, as well as, non-major undergraduate students a practical and powerful educational opportunity to study the history and practice of documentary film making in the United Kingdom.

National Student Exchange Program

Cal State East Bay students can study at another university in the United States or Canada through the National Student Exchange Program (NSE). NSE offers study opportunities in diverse university settings and provides access to a wide array of courses and programs. Students may use financial aid. Coursework applies to their degree.

For additional information on the Center for International Education’s services or the programs listed above contact:

Center for International Education
SF 102
Tel: (510) 885-2880; Fax: (510) 885-2787
Email: cie@csueastbay.edu
Web: www.csueastbay.edu/CIE

Pacific Islander Asian American (PIAA) Program

The Pacific Islander Asian American (PIAA) Program aims to validate and develop students while cultivating a space that provides them a sense of belonging to further navigate their personal, academic, and professional journeys. Rooted in culture, community, and bridge-building, the PIAA Program provides an academic support environment that recognizes and celebrates Pacific Islander and Asian American identities and experiences in an inclusive context.

Email: piaa@csueastbay.edu

Peer Academic Coaching Program (PAC)

The Peer Academic Coaching Program (PAC) works primarily with Cal State East Bay Freshman and Transfer Students to help them make a successful transition into college. Coaches work with students both in Freshman General Studies classroom and in a one-on-one model for greater support. In the classroom, they work to create greater classroom community and help bridge students to their faculty. In on-on-one sessions they focus on supporting time management, planning and prioritization, communication with faculty and staff and making effective use of the many great campus resources. PAC services are available to any Cal State East Bay student and the PAC program welcomes students who want to help others by becoming a coach! Coaches are students too, so they get it and are here to help students succeed! Visit our website or email peeracademiccoach@csueastbay.edu for more information.

Program for Accelerated College Education (PACE)

Program for Accelerated College Education (PACE) is an innovative program which enables working adult students to make accelerated progress toward a Bachelor of Arts degree with a major in either Human Development and Women’s Studies or Liberal Studies. PACE classes are the same as those taken by students pursuing their degrees through the traditional university format.  The only difference is the carefully structured course sequence which includes courses only in the evening, weekend and/or online, as well as the dedicated academic advising for PACE students. More detailed information is available at www.csueastbay.edu/pace.

The PACE program is available at both the Hayward and Concord campuses.

Recreation and Wellness Center (RAW)

The Recreation and Wellness Center (RAW) offers comprehensive programs and services centered on promoting healthy lifestyle choices through dynamic and inclusive best-practice approaches.

Memberships are available to students, staff, faculty, alumni, and community members. Members obtain access to the 54,000 square foot facility which includes a 2-story fitness center, equipment rental counter, locker rooms with showers, the wellness center, a relaxation room, and a 2-court gymnasium with an indoor track. Services include fitness classes, personal training, intramural sports leagues, and open recreation hours. Designed to LEED (Leadership in Energy and Environmental Design) Gold standards, the RAW’s facility design was recognized with a Facility of Merit Award from Athletic Business in 2011.

Within the RAW, wellness programs are offered to provide students with holistic approaches that integrate physical, psychological, emotional and social aspects of a student’s health experience. Interactive workshops focus upon nutrition, fitness, sexual health, alcohol, other drugs, and self-care topics. Massage therapy is also available for currently registered students.

The RAW offers student internships and student assistant work positions to gain experience, student leadership, and professional development.  For more information about RAW facilities, programs, or services visit http://www.csueastbay.edu/raw or call (510) 885-4749 for more information. 

Renaissance Scholars Program

Jointly funded by the University, private foundations, non-profit organizations, and individual donations, the Renaissance Scholars Program provides a variety of educational and support services for current or former foster youth attending Cal State East Bay. The major goals of the program are to enhance the retention and graduation rates of program participants and to create a supportive environment that encourages academic success.

Renaissance Scholars assists students in developing life and leadership skills while providing a wide variety of services including academic, career, and psychological counseling, scholarship opportunities, emergency assistance, priority registration, priority placement in on-campus housing, recognition events, workshops, and field trips.

To qualify for Renaissance Scholars, a student must meet the following criteria:

• Be a current or former foster youth attending Cal State East Bay between the ages of 17-23
• Qualify for “Independent Student Status” under federal financial aid guidelines
• Be a California resident
• Be a graduating high school senior or incoming community college transfer student
• Have a minimum high school GPA of 2.0
• Transfer students must have earned a 2.0 GPA in all transferable coursework
• Demonstrate high motivation and potential

To find out more about the Renaissance Scholars Program browse the website at www.csueastbay.edu/renaissance, email us at renaissance@csueastbay.edu, call (510) 885-4426, or visit the office in the Student and Faculty Support (SF) building, suite 202.

Safety Programs

Cal State East Bay enjoys low crime statistics due to an on-campus, professionally trained police department which delivers public safety services to the campus community. The University Police Department programs such as the Bicycle Patrol and Escort Service provide Cal State East Bay with a community-oriented form of police services, which allows for personal interaction between police personnel and members of the university community while providing an increased level of crime prevention patrol on campus grounds.

The University Police Department offers several on-going programs available to staff, faculty, and students on the following topics:

• alcohol, 
• drug awareness,
• acquaintance rape and awareness, 
• self-protection for women.

The Department also distributes a wide variety of crime prevention materials, as well as, offering vehicle lockout, battery failure, fingerprinting, and lost and found assistance.

The following information may be obtained from the University Police Department, (510) 885-3791:

• Information concerning Cal State East Bay policies, procedures, and facilities for students and others to report criminal actions or other emergencies occurring on campus.
• Information concerning Cal State East Bay’s annual campus security report and annual fire safety report. This information is also available on the Cal State East Bay website at Campus Security Report.
• Information concerning the prevention of drug and alcohol abuse.

Sankofa Scholars

The Sankofa Scholars Program is a learning community developed to support the retention and graduation of our African American students at Cal State East Bay. The Sankofa Scholars program will assist students who are seeking a cultural connection at Cal State East Bay through academic advising, academic enrichment activities, and connecting participants to faculty, staff, and peers, as these are essential components to achieving academic success. Sankofa is open to all students and provides a supportive learning environment that focuses on African Diaspora Studies.

Phone: (510) 885-3616

Email: sankofascholars@csueastbay.edu

Website: https://www.csueastbay.edu/sankofa/

Student Center for Academic Achievement

The Student Center for Academic Achievement (SCAA) provides tutoring and academic support services that are as diverse as Cal State East Bay’s students - from peer tutoring, to group supplemental instruction sessions, to online assistance and tutoring. Its FREE services are available to fully matriculated Cal State East Bay students.  SCAA programs include:

Peer Tutoring

• One-on-one assistance in Math, Writing, Statistics, Physics, Chemistry, Biology, and Computer Science with a trained peer tutor.  The tutor’s role is to not do the work for students, but to guide them in the process of learning the concepts in their courses.

Online Writing Lab

• The SCAA Online Writing Lab (OWL) allows Cal State East Bay students to submit papers online and receive writing tutor feedback via email. The SCAA OWL makes every effort to return papers within 72 hours after submission.

eTutoring

• If student need assistance in subjects currently not tutored at the SCAA or cannot come to the SCAA during its regular operating hours, they can log in to the eTutoring platform on the SCAA website to get near-24/7 assistance in courses such as Accounting, Spanish, and Biology. 

Writing Associates Program

• Trained student tutors are paired with an undergraduate course for one semester to assist students in writing assignments that engage undergraduate students in the entire writing process, including feedback and revision.

Supplemental Instruction

• Provides peer-assisted, collaborate, and active study sessions that improve understanding of subject content, fosters critical thinking, and encourages life-long learning to classes that are considered “at risk” (i.e. large lecture classes).  These student sessions are typically led by a student who did well in the course.

WST Prep Programs

• The SCAA offers one-time in-person workshops, an online workshop, and an intensive, invite-only WST Boot Camp.

Cal State East Bay students are encouraged to use the Center regularly to improve their academic performance no matter what their skill level or class standing. Students are also encouraged to attend events sponsored by the Center, such as our semester late-night extended hours tutoring event and contests.

The Student Center for Academic Achievement is located in the Upper Mall of the Library. Call (510) 885-3674 or visit its website for information regarding hours, specific tutoring times, workshop dates, event information, or to schedule a one-time appointment.

Student Health and Counseling Services

Student Health & Counseling Services (SHCS) provides quality medical and mental health care to regularly enrolled Cal State East Bay students. Providers are board certified, licensed, and credentialed medical professionals employed by the University for the benefit of the campus.  SHCS’ goal is to assist students in achieving and maintaining optimal health, while pursuing their academic and career goals.

Student Health & Counseling Services hours of operations are Monday, Tuesday, Wednesday, and Friday from 8:30 a.m. to 5:00 p.m., and Thursdays from 10:00 a.m. to 5:00 p.m. Hours may vary during Summer term and semester breaks. For the 2022-23 academic year, SHCS anticipates offering both telehealth and in-person appointments for medical and counseling services.

Eligible students can make appointments for counseling and/or medical services online at https://health.csueastbay.edu, or by calling our main number during business hours.  These services are also available for our Concord students.  For more information, please call (510) 885-3735 or visit www.csueastbay.edu/shcs.  After hours and weekend crisis counseling is available by phone by following the prompts when calling at these times. 

Funded by student health fees, SHCS provides an extensive array of outpatient medical and mental health care. We provide general medical visits, physicals, health education, laboratory and family planning services.  Our licensed pharmacy carries over the counter and prescription medications at discounted prices. SHCS also provides confidential individual, couples, and group counseling,  as well as workshops on mental wellness.  SHCS works directly with our student body through SHAC (Student Health Advisory Committee), a student organization linked to our mission and goals.

Services offered at SHCS include:

Confidentiality

All medical and counseling information is confidential by law and will not be released without the student’s written consent.

Accreditation

SHCS is accredited by the Accreditation Association for Ambulatory Health Care, Inc. The SHCS facility and services meet the national standards for providing the highest quality of health care available.

Student Health Advisory Committee (SHAC)

SHAC advocates for the health needs of students and advises the SHCS Directors and University President on programs, scope of services, and hours of operation for SHCS. For more information, email: shac.csueb@gmail.com.

Insurance

Students are strongly encouraged to carry outside coverage for after-hours care, emergency situations, or when referrals to outside providers are needed. For more information about insurance options, visit: www.coveredca.com, www.csuhealthlink.com, or email: csuebhealthinsurance@csueastbay.edu.

Student Life & Leadership Program

Student Life and Leadership Programs provides opportunities for student learning beyond the classroom and enhances the mission of the university through the coordination and support of a variety of special programs that promote campus life, leadership and community engagement. Special programs include orientation for new students and families; the recognition and development of student clubs and organizations; leadership conferences, seminars and workshops; and campus wide programs and events.

More than 120 student clubs and organizations are active at Cal State East Bay. They encompass a broad range of interests, including academic, cultural, recreational, religious, special interest and Greek organizations (fraternities and sororities). These groups also offer important opportunities for personal growth and development, as well as valuable educational experiences beyond the traditional classroom setting. Student clubs and organizations sponsor many special events, including lectures, films, music, cultural programs, and social activities each quarter.

The Student Life and Leadership Programs staff provides support and consultation to student clubs and organizations in planning programs and events; fund raising, publicity and promotion; and developing service projects and cultural programs. The staff also assists students interested in forming new student organizations or participating in leadership development programs.

Fraternities and sororities actively contribute to campus life at Cal State East Bay. The Greek system includes five social sororities, six social fraternities, five cultural fraternities, six cultural sororities, two co-ed academic fraternities, and one co-ed community service fraternity. In addition to offering networking and social activities, fraternities and sororities encourage scholarship, leadership, community service, and affiliations that last a lifetime. Student Life and Leadership Programs provides support and assistance to individual chapters, as well as to the Greek governing councils.

Student Life and Leadership Programs offer students the opportunity to enhance their leadership skills through a variety of seminars, classes and conferences presented by campus and community leaders. Through these leadership programs, students gain the insight and skill to assume a leadership role on campus, in their career or in the community; build alliances with faculty, staff, alumni and community leaders; and enhance their future leadership potential. Various leadership programs, depending on the student’s class level and interest, are offered fall, winter, and spring quarters and are open to all Cal State East Bay students

Getting involved in student clubs and organizations is an excellent way to meet other students, connect and engage with the campus community, develop leadership skills, pursue special interests, and persist to graduation. The University encourages students, faculty and staff to become active and involved in student clubs and organizations. More information is available from Student Life and Leadership Programs located in the New University Union, Room 2011, (510) 885-3657; email: studentlife@csueastbay.edu; website: http://www.csueastbay.edu/students/campus-life/student-life/slife/index.html.

Leadership Development Programs

Student Life and Leadership Programs and the Division of Student Affairs offer students the opportunity to enhance their leadership skills through a variety of seminars, classes and conferences presented by campus and community leaders. Through these leadership programs, students gain the insight and skill to assume a leadership role on campus, in their career or in the community; build alliances with faculty, staff, alumni and community leaders; and enhance their future leadership potential.
 
Various leadership programs, depending on the student’s class level and interest, are offered fall and spring semesters and are open to all Cal State East Bay students. For additional information, contact Student Life and Leadership Programs in the University Union, Room 2011, (510) 885-3657; email: studentlife@csueastbay.edu; website: http://www.csueastbay.edu/slife.

Testing Office

The Testing Office provides a wide variety of services and assistance to students, faculty, staff and the community. 

Students should be aware of Cal State East Bay’s test requirements.  They are:

• The American Institutions Requirement  in U.S. History, the U.S. Constitution, and California State and Local Government may be met by coursework or tests. 

Additional information is available on the Testing Office website.

Other tests administered by the Testing Office:

The MAT (Miller Analogies Test) is required by some graduate programs.

The CLEP (College Level Examination Program) was created by the College Board to allow students to demonstrate college-level achievement through a series of exams in undergraduate college courses.

The TEAS (Test of Essential Academic Skills) is required for entering in Nursing Program.

The Math Proficiency Assessment (ALEKS PPL) for students who wish to demonstrate proficiency in College Algebra and/or Pre-calculus in order to fulfill pre-requisite requirements for Math 120 or 130.

Additional tests available on the Testing Office website. 

ACT - American College Testing Program

CBEST - California Basic Educational Skills Test

CLAD/BCLAD - Bilingual/Cross cultural Language and Academic Development

CLEP - College Level Examination Program

CSET - California Subject Examinations for Teachers

GMAT - Graduate Management Admission Test

GRE - Graduate Record Examinations

IELTS - International English Language Testing System

LSAT - Law School Admission Test

MAT - Miller Analogies Test

MCAT - Medical College Admission Test

PRAXIS - Praxis Test

RICA - Reading Instruction Competence Assessment

SAT - Scholastic Aptitude Tests

SSAT - California Single Subject Assessments for Teachers

TEAS - Test of Essential Academic Skills 

TOEFL - Test of English as a Foreign Language

Transcript Requests

Students may obtain official transcripts of coursework taken at Cal State East Bay (including continuing education and special session courses) from the Office of the Registrar. Refer to the transcripts section on the University website for current ordering procedures, forms and costs. Transcript Request forms that are mailed must also include a check (payable to Cal State East Bay) for the current fee. Please do not send cash with mailed requests.

Students with judicial holds placed by the University, or with academic, document, library, equipment, or other obligations to Cal State East Bay, are not permitted to receive transcripts or to request transcripts to be sent to other institutions.

Transfer Asian Pacific American Student Success (Transfer APASS)

The Transfer Asian Pacific American Student Success (APASS) program is designed to promote the academic, cultural and personal successes of Asian Pacific American students who transfer from community colleges to Cal State East Bay. Transfer APASS is funded by a federal grant from the U.S. Department of Education Asian American and Pacific Islander Serving Institution (AANAPISI). Services of the program include academic support to increase successful outcomes, foster personal development, enhance social networking, and to create paths for students to reach graduation and realize their career goals. Transfer APASS is open to all students and provides a supportive learning environment that focuses on Asian Pacific American identities and experiences in an inclusive context.

Phone: (510) 885-7767

Email: apass@csueastbay.edu

Website: https://www.csueastbay.edu/apass/

Tutoring Services

Free tutoring services are available at the Hayward Campus:

• Student Center for Academic Achievement (SCAA) - A staff of more than 30 peer tutors connects with students on their level. Workshops include writing test preparation, grammar review, graduate writing, APA documentation and academic success strategies.
• EXCEL - EXCEL students are eligible for one-on-one weekly tutoring in selected courses in Business, Biology, Chemistry, Computer Science, Math, Statistics, Philosophy, Physics, and Writing. WST Preparation and Computer Skills are only provided in a group tutoring format.
• Project IMPACT- Project IMPACT offers eligible students with disabilities individualized services such as tutoring and advising.