Orientation Information
Advising Information
Several sources for advising services exist on campus. The Class Schedule (available online at MyCSUEB) also includes information regarding advisment services. See also Student Services chapter for additional student services information.
Other Assistance
Welcome New Students & Parents! Cal State East Bay offers orientation and advisement programs prior to each semester to introduce new students to the University and to prepare students for a successful journey to graduation. Through special programs planned for freshmen, transfer, international, and graduate students, Orientation provides essential information about degree requirements, campus resources, course registration, and student engagement. During Orientation, new students receive academic advising and learn about the campus from current students, faculty, staff, and administration. Tours of the campus are also available. Student Life and Leadership Programs recognizes that students enter the University from a variety of backgrounds. As a result, special orientation activities are offered to address the concerns of freshmen, transfer, re-entry, and graduate students, their families and their guests. First time freshmen are required to attend Orientation.
Both the Hayward Hills and Concord campuses offer orientation programs for students and their families. Detailed information about Orientation is mailed to all individuals who have been admitted. Students awaiting final notice of admission may attend Orientation, although attendance does not constitute admission by the University.
Specific information about Orientation is mailed directly to all new students and is included in the Class Schedule every semester. Additional information about orientation programs is available through Student Life and Leadership Programs, New University Union, Room 2011, (510) 885-3872, email: orientation@csueastbay.edu; website: www.csueastbay.edu/orientation.
Main Campus (Hayward) OrientationFreshman and Transfer Student Orientation
Cal State East Bay invites students and their families to attend Orientation, the key to a successful beginning to the East Bay experience! Freshman, Family, and Transfer Orientation programs are coordinated through Student Life and Leadership Programs (SLLP) which is located in the New University Union, Room 2011. If students have any questions about Orientation, please call the SLLP office at: (510) 885-3872 or e-mail: orientation@csueastbay.edu.
More about SLLP located in the Student Services chapter.
Orientation for Concord, International, and Graduate StudentsConcord, international, and graduate students may attend other orientations. Contact the following offices to receive information:
- Concord Students: Contact Concord Transfer Center at cctransfercenter@csueastbay.edu or call (925) 602-6399 to find out more about the Concord Campus Orientation.
- International Students: Contact the Center for International Education at cie@csueastbay.edu for available orientation information or visit this website: http://www.csueastbay.edu/cie/news/orientation.html
- Graduate Students: Contact the major department about orientation information that may be offered, as not all graduate programs offer orientation.
Consulting with an AdvisorEvery student who enters Cal State East Bay is entitled to receive major advising from a faculty member in the department or, if taking an Interdisciplinary Studies major, a committee member in his or her major. Undeclared Students, International Students, as well as most other undergraduate students, receive advising on General Education and other undergraduate degree requirements from Academic Advising and Career Education (AACE). All new students should see their advisors (major advisor and one of the AACE academic counselors) at least once each semester during their first year at Cal State East Bay. Students accepted to East Bay as EOP students should see their EOP counselor instead of an AACE counselor.
Freshmen and sophomores should develop a program with their advisors that will satisfy all requirements (General Education, major, and minor or option if required) for the degree. Undergraduate transfer students are encouraged to attend orientation for their first advising session, or contact Academic Advising and Career Education (AACE) at (510) 885-3621. Once transfer students receive the evaluation of their previous college credit, they should develop with their advisor a complete program of courses leading to the baccalaureate degree. Students should consult with their major and AACE advisors before making changes to their program.
Also see AACE below.
Academic Advising and Career Education (AACE)
AACE provides a full range of excellent academic advising and career counseling services to all undergraduate students. Services include guidance and official updates on students’ progress toward completing their general education and graduation requirements (other than major requirements); assistance in developing realistic educational goals and a plan to achieve those goals; explanations of academic policies and procedures; workshops throughout the year; and group advising for new students.
AACE is the academic advising home for undergraduate students who have not yet declared a major at California State East Bay. It offers academic counseling and specialized assistance in exploring, researching and selecting a major based on individual, educational, and career goals. Undeclared students who are placed on academic probation are required to see an AACE academic counselor and/or attend the workshop “Understanding Academic Probation” each semester until good standing is achieved.
In addition, AACE provides academic counseling and support services for all undergraduates who are experiencing academic difficulties such as those on academic probation or those who have been recently disqualified. Students (non-EOP) on academic probation are encouraged to meet with an AACE counselor to discuss strategies for improving their grades and academic standing.
Program for Accelerated College Education (PACE)Program for Accelerated College Education (PACE) is an innovative program which enables working adult students to make accelerated progress toward a Bachelor of Arts degree with a major in either Human Development and Women’s Studies or Liberal Studies. PACE classes are the same as those taken by students pursuing their degrees through the traditional university format. The only difference is the carefully structured course sequence which includes only courses in the evening, weekend and/or online, as well as the dedicated academic advising for PACE students. More detailed information is available at www.csueastbay.edu/pace.
The PACE program is available at both the Hayward and Concord campuses.
Credentialing Student Services Center The Credential Student Service Center (CSSC), in the College of Education and Allied Studies, provides a one-stop center for all students inquiring about credential program application requirements, procedures and information about applying for or renewing teaching credentials. The CSSC informs and assists students in fulfilling Early Field Experience, meeting program requirements, and maintaining student records. The Credential Student Service Center is located in the Art Education Building Room 235, (510) 885-2272.
Educational Opportunity Program (EOP) & Summer BridgeEstablished in 1969, the Educational Opportunity Program (EOP) provides admission and retention support services to low-income and educationally disadvantaged California residents who demonstrate the motivation and potential to succeed in college. EOP identifies and admits students who have the potential to succeed at California State University campuses, but who have not achieved their educational goals because of economic and/or educational background. EOP provides students with the resources, tools and skills to ensure academic and personal success through a variety of academic support services. These services provided by EOP include recruitment, preadmission counseling, special admissions, a Summer Bridge program (for entering EOP freshmen), specialized orientation sessions, academic advisement, personal counseling, skill-enhancement workshops, career guidance, peer advising, support groups, social/cultural activities, referral services, and EOP grants for eligible students.
Summer Bridge is a transition program for a select group of newly admitted Educational Opportunity Program (EOP) freshmen students to prepare them for their first year at Cal State East Bay. This intensive college readiness program is designed to provide incoming EOP exception admit freshmen with the following academic, social, and multicultural experiences to smooth their transition from high school to the University’s environment:
- Provide classes in English and Mathematics to enhance academic skills
- Acquaint students to the University and its many resources
- Provide workshops in the foundations of college success
- Make new friends
- Meet college professors
- Work with their counselors and peer advisors
- Select Fall semester classes
- Provide cultural and social activities
EOP accepts students who qualify for regular admission, as well as a limited number of students who do not meet regular admission criteria. Only low-income and educationally disadvantaged undergraduate students who need admission assistance and/or support services to succeed at Cal State East Bay are admitted to EOP. Additionally, students must be first generation college students, meet the income eligibility criteria, and either be California residents or AB 540. They must also demonstrate academic potential and motivation to succeed.
To apply for admission to the program, prospective students must complete the online CALSTATE Apply Application for Undergraduate Admission and check the appropriate box for EOP services. Once the Cal State East Bay application is submitted (online), EOP applicants will receive an online EOP link and have access to complete the EOP Applicant Information Form and two EOP recommendation forms. Students must have all three documents submitted in order for their EOP application to be complete.
EOP is a high-demand program which only accepts applications for Fall term from applicants new to the CSU system. Currently enrolled and/or previously enrolled students (not formerly in an EOP CSU program) are not eligible to apply. Applicants who submit all required documents will be reviewed and if selected, will be admitted to EOP. All EOP freshmen receiving exception admission are required to attend the EOP Summer Bridge program as a condition of their admission for Fall term.
For assistance or for further information about EOP and the Summer Bridge program, please visit the EOP Office at Student and Faculty Support (SF) Building 224, or online at www.csueastbay.edu/eop. Prospective applicants can also email eopadmissions@csueastbay.edu or call (510) 885-4683 for more information.
Student Center for Academic Achievement The Student Center for Academic Achievement (SCAA) provides tutoring and academic support services that are as diverse as Cal State East Bay’s students - from peer tutoring, to group supplemental instruction sessions, to online assistance and tutoring. Its FREE services are available to fully matriculated CSUEB students. SCAA programs include:
- Peer Tutoring:
- One-on-one assistance in Math, Writing, Statistics, Physics, Chemistry, Biology, and Computer Science with a trained peer tutor. The tutor’s role is to not do the work for students, but to guide them in the process of learning the concepts in their courses.
- Online Writing Lab:
- The SCAA Online Writing Lab (OWL) allows CSUEB students to submit papers online and receive writing tutor feedback via email. The SCAA OWL makes every effort to return papers within 72 hours after submission.
- eTutoring:
- If student need assistance in subjects currently not tutored at the SCAA or cannot come to the SCAA during its regular operating hours, they can log in to the eTutoring platform on the SCAA website to get near-24/7 assistance in courses such as Accounting, Spanish, and Biology. Click here to access eTutoring.
- Writing Associates Program:
- Trained student tutors are paired with an undergraduate course for one semester to assist students in writing assignments that engage undergraduate students in the entire writing process, including feedback and revision.
- Supplemental Instruction:
- Provides peer-assisted, collaborate, and active study sessions that improve understanding of subject content, fosters critical thinking, and encourages life-long learning to classes that are considered “at risk” (i.e. large lecture classes). These student sessions are typically led by a student who did well in the course.
- WST Prep Programs:
- The SCAA offers one-time in-person workshops, an online workshop, and an intensive, invite-only WST Boot Camp.
Cal State East Bay students are encouraged to use the Center regularly to improve their academic performance no matter what their skill level or class standing. Students are also encouraged to attend events sponsored by the Center, such as our semester late-night extended hours tutoring event and contests.
The Student Center for Academic Achievement is located in the Upper Mall of the Library. Call (510) 885-3674 or visit its website for information regarding hours, specific tutoring times, workshop dates, event information, or to schedule a one-time appointment.
Student Services Operation for Success The Student Service Operation for Success (SSOS) is funded by the U.S. Department of Education. The SSOS program began in late 2011 and provides a full range of academic support services, counseling and cultural activities directed at historically underserved Asian American and Pacific Islander students. California State University East Bay is designated as an Asian American Native American Pacific Islander Serving Institution (AANAPISI). SSOS promotes academic success for Asian American and Pacific Islander students in college and helps students be career ready when they graduate. The program’s services include: Peer Mentorship, Academic Tutoring, Student Club Sponsorship, Leadership Class, Asian and Pacific Islander themed campus events, Academic Lecture Series, Financial Aid Workshops, Career Readiness Workshops, SSOS Workshops and more.
To apply to the SSOS Program or to find out more about its services, email us at: ssos@csueastbay.edu, call (510) 885-SSOS (7767), or visit their office at SF 202. Additional information can also be found on the website at: http://www.csueatbay.edu/apass/
Project IMPACT Project IMPACT is federally funded TRiO Student Support Services program designed to help eligible students with disabilities succeed in their academic program. The services provided by Project IMPACT are beyond the legally mandated services afforded to students with disabilities by Accessibility Services. By fostering a closely knit community of learners, students are encouraged to become self-directed learners who persist to become academic achievers. Project IMPACT offers selected students individualized services such as:
- Academic Advising
- Subject-specific Tutoring
- Skill-building workshops and Learning Strategies Support
- Individualized Support Plans
- Wellness Counseling
- Support with the Financial Aid process and scholarship information
- Major and Career Exploration
- Assistive Technology training
- Access to the Project IMPACT Private Learning Lab
To be eligible for this program students must be:
- A matriculated student at Cal State East Bay,
- An individual with a permanent, documented disability
- A U.S. Citizen, national or permanent resident,
- Working toward their first baccalaureate degree
- Have an academic need for support
For more information, or to apply contact Project IMPACT at (510) 885-2489 or visit: http://www.csueastbay.edu/project-impact/
EXCEL ProgramThe EXCEL Program (a TRiO Student Support Services program) is funded by the U.S. Department of Education. The program provides a variety of educational services for Cal State East Bay undergraduates who have a demonstrated academic need and who are either low-income or first-generation college or have a disability. The EXCEL Program aims to increase the retention and graduation rates of program participants and to create a supportive environment that encourages academic success.
EXCEL’s Academic Life Planning Counselors assist students in developing academic plans to complete their undergraduate degrees and solve academic related problems. They also provide advising in career and goal planning, scholarship assistance, graduate school advising, guidance on balancing academic and personal life, and personal counseling.
The Learning Skills Coordinator offers help in different ways of improving students’ learning skills. Assistance includes offering tutoring in basic subjects, diagnosing academic weaknesses in learning and providing tips in test-taking, taking lecture notes, and study skills. During the academic year, EXCEL offers workshops with topics ranging from study skills to graduate schools to internship/jobs to enhance students’ knowledge.
To apply to the EXCEL Program or to find out more about its services, call (510) 885-3722 or visit the main office located in the Student and Faculty Support Building (SF) Suite 202. Additional information can also be found on the website at www.csueastbay.edu/excel.
Renaissance Scholars Program Jointly funded by the University, private foundations, non-profit organizations, and individual donations, the Renaissance Scholars Program provides a variety of educational and support services for current or former foster youth attending Cal State East Bay. The major goals of the program are to enhance the retention and graduation rates of program participants and to create a supportive environment that encourages academic success.
Renaissance Scholars assists students in developing life and leadership skills while providing a wide variety of services including academic, career, and psychological counseling, scholarship opportunities, emergency assistance, priority registration, priority placement in on-campus housing, recognition events, workshops, and field trips.
To qualify for Renaissance Scholars, a student must meet the following criteria:
- Be a current or former foster youth attending Cal State East Bay between the ages of 17-23
- Qualify for “Independent Student Status” under federal financial aid guidelines
- Be a California resident
- Be a graduating high school senior or incoming community college transfer student
- Have a minimum high school GPA of 2.0
- Transfer students must have earned a 2.0 GPA in all transferable coursework
- Demonstrate high motivation and potential
To find out more about the Renaissance Scholars Program browse the website at www.csueastbay.edu/renaissance, email us at renaissance@csueastbay.edu, call (510) 885-4426, or visit the office in the Student and Faculty Support (SF) building, suite 202.
Career Preparation & Cooperative EducationAcademic Advising and Career Education (AACE)
 In addition to academic advising and counseling, AACE provides information and employment services to assist students in transitioning from the university to graduate school or the professional workplace. These services include career advising and coaching, career exploration and assessment, occupational information, job search assistance, and employment information and referral. The office maintains a comprehensive Career Library with books, periodicals, and online resources pertaining to job search, career guidance, and labor market information.
AACE offers regularly scheduled walk-in hours for resume critiques and career-related questions. Appointments are also available for longer counseling sessions. In addition, career assessments are available in AACE to provide personal assessment and occupational information.
AACE offers workshops throughout the year, at both the Hayward and Concord campuses. Subjects include resume writing, interview techniques, finding an internship, and personal skills assessments, among other topics. Workshop and event schedules are listed on the website and the University’s password-protected, on-line database for full-time, part-time, seasonal, internship, and summer jobs available to students.
Employers conduct on-campus interviews for graduating seniors and alumni in the fall and spring semesters. Participants are encouraged to attend an orientation session, either online or in the Center, before registering for interviews.
AACE hosts job fairs throughout the academic year for all undergraduates and graduates to explore career options and employment opportunities. Job fairs feature employers from local, national, and worldwide organizations. AACE also sponsors targeted recruitment events with a specific career or employment focus. All of these are also listed on PioneerJobs.
Cal State East Bay alumni and other working professionals in a variety of career fields provide CSUEB students with valuable career exploration information at “Career Panels” and other events. These offer valuable insight into their career fields and experiences.
AACE’s website (www.csueastbay.edu/aace) provides information about its services, workshops and events, major and career information, job listings, resume and interviewing guidelines, and other career resources. Students can search for jobs, obtain information about occupations and career fields, participate in the On-Campus Interview program, and view the calendar of upcoming career workshops and job fairs.
Cooperative Education & Internships
The goal of the Cooperative Education program is to enrich students’ educational experience by demonstrating the relevance of university study to the world of work and by providing on-the-job experience that will make interns attractive to future employers after the degree is completed.
Students have completed internships in private businesses and public and non-profit agencies, including I.R.S./C.I.D., Shaw Environmental, P.G. & E., and many more.
Normally, a co-op or intern experience should begin during the sophomore year or later. The work schedule varies depending on the needs of the employer. Some students are offered employment with their co-op employer when they graduate.
To participate in the program, students must have at least a 2.0 GPA, be in good academic standing, and be enrolled as a regular student in the University. To register in an internship course, students must meet the requirements of the Internship program in their own academic department. Internship courses are numbered 398 and 498 for undergraduate students and 698 for graduate students. If an internship course is available, it will be listed in the Class Schedule. Students must complete forms in AACE, as well as register for the course in order to receive credit.
In addition to internship courses, many departments offer regular courses in internships or field practice in which students may enroll to receive academic credit for their work.
Note: International students on F-1 visas who are interested in registering for Co-op, internship, or field practice courses should contact the Center for International Education at (510) 885-2880 to discuss employment authorization for such courses.
Change of Academic ObjectiveChanging a Major or Objective
Undergraduate students who wish to change their baccalaureate major, declare a minor or concentration must complete the required Change of Major/Minor/Concentration form on the University website under Student Records Forms, and obtain approval from the department. Students with 105 or more units will need permission from the Dean of Academic Programs and Services to change their majors or minors or add a new major or minor.
Note: A change is not official until the form has been signed and returned to the Office of the Registrar. Students are responsible for the major or minor requirements in the Catalog in effect at the time they file the form.
Change of Personal Data InformationChange of Name
For name changes, students may download the Personal Data Change form, complete and submit the form with copies of required government issued documentation (e.g., marriage certificate, driver’s license, or passport) to the Enrollment Information Center in the Student Services and Administration Building. Forms may also be mailed to the Office of the Registrar at Cal State East Bay.
Change of Address
Students may change their address online using MyCSUEB. Students must officially notify Cal State East Bay of an address change in order to ensure that all official correspondence is sent to the correct address.
Note: The University is not responsible for mailing correspondence to the incorrect address unless the student has formally made an address change.
Course Requirement Information - Course SyllabusFaculty shall provide students with a course syllabus, which should be placed on the course Blackboard site at the beginning of the semester, containing the following information:
- Name of instructor, office location, office hours, office telephone number, and @csueastbay.edu e-mail;
- Course number and title, classroom location, number of units, prerequisites (if any), a course description, objectives and student learning outcomes;
- Required texts and any other required and/or recommended materials;
- Student-supplied equipment and materials necessary for course activities;
- Course specific requirements and their due dates, such as examinations, quizzes, papers, field trips, and labs;
- Grading policy, which includes the relative weight of examinations, quizzes, papers, class participation, and other factors, and the grading scale;
- Attendance and make-up work policies and implications for grading;
- The following statement and reference to University policies regarding cheating and academic dishonesty: “By enrolling in this class the student agrees to uphold the standards of academic integrity described at: http://www.csueastbay.edu/academic/academic-policies/academic-dishonesty.html.”
- Accommodations for students with disabilities.
- Sample statement: “If you have a documented disability and wish to discuss academic accommodations, or if you would need assistance in the event of an emergency evacuation, please contact me as soon as possible. Students with disabilities needing accommodation should speak with the Accessibility Services.”
- Emergency information.
- Sample statement: “California State University, East Bay is committed to being a safe and caring community. Your appropriate response in the event of an emergency can help save lives. Information on what to do in an emergency situation (earthquake, electrical outage, fire, extreme heat, severe storm, hazardous materials, terrorist attack) may be found at: http://www.csueastbay.edu/af/departments/risk-management/ehs/emergency-management/index.html. Please be familiar with these procedures. Information on this page is updated as required. Please review the information on a regular basis.”
Faculty are also encouraged to include additional items such as:
- Course outline;
- Types of quizzes and exams (e.g., true-false, multiple choice, short-answer, essay);
- Availability of appropriate tutoring services;
- Policies regarding audio and video recording and use of electronic devices;
- Reference to University classroom behavior policies;
- Classroom food and drink policies.
Furthermore, faculty should advise students of their expectations in the course no later than the end of the second class. Any changes in course requirements should be communicated to students in a timely manner. It is the student’s responsibility to read the course statement and to request any clarification of course policies. If a student adds the course after the first week of class, they must seek course information in a timely manner.
Faculty Office Hours Policy The faculty of the University are available during regularly scheduled office hours, which are at times other than scheduled classes. The times of the office hours are posted outside each faculty office, at the faculty member’s department, on the department website, and on the faculty member’s course syllabi. The faculty member informs the department of their office hours the first day of classes each semester. Note: There is a proposal to amend the following policy regarding office hours. If approved by the University President, the policy may differ from the one below.
Full-time faculty members maintain a minimum of three (3) office hours per week and also make provision for meeting with students by appointment at a mutually convenient time beyond the stated office hours. The full-time faculty member’s office hours shall be held over at least two days and at least in half-hour blocks. Part-time faculty will maintain the equivalent of one (1) office hour per week for each four WTUs of their teaching load with a minimum of one hour and a maximum of three hours per week.
Faculty teaching online must also hold office hours and may make alternative arrangements with the Department Chair to be available online or by telephone. Online faculty’s office hours must include at least one (1) hour of availability by telephone per week.
If for any reason a faculty member cannot meet the posted office hours, the faculty member will inform the Department Chair. If possible, the department will note the absence on the faculty office door.
Note: Normal office hours are to be maintained during the Final Examination period. If a final examination conflicts with a posted office hour, an alternative hour is to be posted for that week alone.
Enrollment Students at Cal State East Bay can enroll for classes prior to each term via the University’s online registration system in MyCSUEB. Demonstrations and instructions for the enrollment process can be found within the “Help” feature in MyCSUEB. Students requiring assistance may call the Office of the Registrar at (510) 885-2784 or visit the Student Enrollment Information Center on the first floor of the Student Services and Administration Building on the Hayward Campus or in the lobby of the Academic Services Building on the Concord Campus.
Transcript RequestsStudents may obtain official transcripts of coursework taken at Cal State East Bay (including continuing education and special session courses) from the Office of the Registrar. Refer to the transcripts section on the University website for current ordering procedures, forms and costs. Transcript Request forms that are mailed must also include a check (payable to Cal State East Bay) for the current fee. Please do not send cash with mailed requests.
Students with financial and judicial holds placed by the University, or with academic, document, library, equipment, or other obligations to Cal State East Bay, are not permitted to receive transcripts or to request transcripts to be sent to other institutions.
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