Aug 18, 2018  
2016-2017 CSU East Bay Catalog 
    
2016-2017 CSU East Bay Catalog [ARCHIVED CATALOG]

Student Financial Services


Student Financial Services page

A variety of financial services are offered to students and staff, including cashier services, the sale of parking decals, and the processing of registration payments.  The student financial services offices also assist students with their financial aid and scholarship payment disbursement questions, and accept authorizations to bill third party sponsors for student registration fees.  The main office of Accounting and Fiscal Services is located in the Student Services and Administration building (SA), 2nd Floor.  The Cashier’s Office is located in the SA, 1st Floor and is open weekdays from 8:30 a.m. to 5:00 p.m., except Friday, the hours are 9:00 a.m. to 4:30 p.m.  There is a secured drop box located in the front of the Cashiers’ office for those wishing to drop off payments after normal business hours.  The Cashiers’ office accepts checks, cash and money orders only.  Credit cards are NOT accepted at the Cashiers’ office; however, students may pay their registration fees online with SmartPay using their American Express, Discover, Visa, or MasterCard with a 2.9% convenience fee.  You may also choose to pay with an electronic check free of charge.  Consult your MyCSUEB for additional payment information.

Click on any FAQ for more information:
 

 

What Undergraduate fees do I pay when I register at Cal State East Bay?

Cashier's Office WebsiteSchedule of Undergraduate Registration Fees

The CSU makes every effort to keep student costs to a minimum. Fees listed in published schedules or student accounts may need to be increased when public funding is inadequate. Therefore, CSU must reserve the right, even after initial fee payments are made, to increase or modify any listed fee. All listed fees, other than mandatory systemwide fees, are subject to change without notice, until the date when instruction for a particular semester or quarter has begun. All CSU listed fees should be regarded as estimates that are subject to change upon approval by The Board of Trustees, the Chancellor, or the Presidents, as appropriate. Changes in mandatory systemwide fees will be made in accordance with the requirements of the Working Families Student Fee Transparency and Accountability Act (Sections 66028 - 66028.6 of the Education Code).

The following “Undergraduate Registration Fees” schedule reflects applicable systemwide fees and applies only to students who do not hold a bachelor’s degree. If you already hold a bachelor’s degree, regardless of your current educational objective, you will pay the fees listed in the Graduate/Post-Baccalaureate Admission and Degree Information  chapter.

All Students:

Application Fee (nonrefundable), payable by check or money order at the time application is made: $55

Undergraduate Registration Fees, effective Fall 2016 1,2
  0.1 to 6.0 Units 6.1 or More Units
Tuition Fee* $1,058 $1,824
Student Body Fee 43 43
Facilities Fee 2 2
University Union Fee 55 55
University Union Recreational Fee 65 65
Instructionally Related Activities Fee 8 8
Health Services Fee 75 75
Athletics Fee 35 35
Academic Excellence Fee 80 80
Photo I.D. (quarterly fee) 1 1
Total $1,422 $2,188

*Note: The Tuition Fee for the academic year (three quarters) is $4,266 for 0.1 to 6.0 units a quarter and $6,564 for 6.1 or more units a quarter. The total fees paid per quarter will be determined by the number of units taken, including those in excess of fifteen. 

Mandatory systemwide fees are waived for individuals who qualify for such exemption under the provisions of the California Education Code. (See “Who qualifies for fee waivers?” in this chapter.)

Footnote

1.Fee adjustments subject to the policies established in Executive Order 661.

2.Disclaimer - Cost of Collection: Unpaid Tuition and Fees. You are subject to normal collection actions for unpaid debts including: assessment of late registration and past due fees, withholding of University services, withholding of credit for and disenrollment from some or all classes, referral of the debt to a collection agency and/or credit reporting agency, intercept of amounts due you from the State of California and/or legal action. You are obligated to pay all costs of collection, including attorney fees, collection agency fees and court costs (Please see Title 5, California Code of Regulations, Sections 42380 and 42381).

 

How should I pay my fees?

Go to the MyCSUEB Website here!Credit Cards, Cash, Check

You may use credit cards, cash, or check for payment of registration fees. See the current MyCSUEB for additional information. The following credit cards are accepted:

  • American Express,
  • Discover,
  • Visa, and
  • MasterCard
Installment Payment Plans

Installment Payment Plans have been authorized if you are assessed Nonresident Tuition or Tuition Fees. See the current MyCSUEB for additional information about payment plans.

Payment of Special Fees

The Cashier in the lobby of the Student Services and Administration building accepts in-person cash or check payments for all fees due to Cal State East Bay, such as registration, lab, breakage, test, and parking fees. (Most payments can also be mailed.)

For more information and important dates see the Information About Paying Fees page on the University website. 

 

What is Nonresident Tuition?

Link to the University website: prospective students cost & financial aid pageNonresident (U.S. and Foreign) Tuition (in addition to other fees charged to all students) per unit or fraction thereof is $248.

Note: The total nonresident tuition paid per quarter will be determined by the number of units taken. Fees are subject to change without advance notice.

Mandatory systemwide fees are waived for those individuals who qualify for such exemption under the provisions of the California Education Code (see section on “Who qualifies for fee waivers”).

 

How is the determination of residency for tuition purposes made?

Image of the California State FlagUniversity requirements for establishing residency for tuition purposes are independent from those of other types of residency, such as for tax purposes, or other state or institutional residency. These regulations were promulgated not to determine whether a student is a resident or nonresident of California, but rather to determine whether a student should pay University fees on an in-state or out-of- state basis. A resident for tuition purposes is someone who meets the requirements set forth in the Uniform Student Residency Requirements. These laws governing residency for tuition
purposes at the California State University are California Education Code sections 68000-68085, 68120-68133, and 89705-89707.5, and California Code of Regulations, Title 5, Subchapter 5, Article 4, sections 41900- 41916. Residency material can be viewed on the internet by accessing the website at: www.calstate.edu/sas/residency

Each campus’ Admissions Office is responsible for determining the residency status of all new and returning students based on the Application for Admission, Residency Questionnaire, Reclassification Request Form, and, as necessary, other evidence furnished by the student. A student who fails to submit adequate information to establish eligibility for resident classification will be classified as a nonresident.

Generally, establishing California residency for tuition purposes requires a combination of physical presence and intent to remain indefinitely. An adult who, at least 366 days prior to the residency determination date for the term in which enrollment is contemplated, can demonstrate both physical presence in the state combined with evidence of intent to remain in California indefinitely may establish California residency for tuition purposes. A minor normally derives residency from the parent(s) they reside with or most recently resided with.

Evidence demonstrating intent may vary from case to case but will include, and is not limited to, the absence of residential ties to any other state, California voter registration and voting in California elections, maintaining California vehicle registration and driver’s license, maintaining active California bank accounts, filing California income tax returns and listing a California address on federal tax returns, owning residential property or occupying or renting a residence where permanent belongings are kept, maintaining active memberships in California professional or social organizations,
and maintaining a permanent military address and home of record in California.

Nonresident students seeking reclassification are required to complete a supplemental questionnaire that includes questions concerning their financial independence. Financial independence is required, in addition to physical presence and intent, to be eligible for reclassification. Financial independence is established if in the calendar year the reclassification application is made and in any of the three calendar years preceding the reclassification application the student:

  • Has not and will not be claimed as an exemption for state and federal tax purposes by his/her parent;
  • Has not and will not receive more than seven hundred and fifty dollars ($750) per year in financial assistance from his/her parent; and
  • Has not lived and will not live longer than six (6) weeks in the home of his/her parent.

A nonresident student who has been appointed as a graduate student teaching assistant, a graduate student research assistant, or a graduate student teaching associate on any CSU campus and is employed on a 0.49 or more time basis is exempt from the financial independence requirement.

Non-citizens establish residency in the same manner as citizens, unless precluded by the Immigration and Nationality Act from establishing domicile in the United States. 

Exceptions to the general residency requirements are contained in California Education Code sections 68070-68085 and California Code of Regulations, Title 5, Subchapter 5, Article 4, sections 41906- 41906.6, 41910 and include, but are not limited to, members of the military and their dependents, certain credentialed employees of school districts and most students who have attended three or more years of high school (grades 9-12) in California and graduated from a California high school or attained the equivalent of graduation. Whether an exception applies to a particular student can only be determined after the submission of an application for admission and, as necessary, additional supporting documentation. Because neither campus nor Chancellor’s Office staff may give advice on the application of these laws, applicants are strongly urged to review the material for themselves and consult with a legal advisor.

Residency determination dates are set each term. They are:
QUARTER TERM CAMPUSES SEMESTER TERM CAMPUSES
Fall September 20 Fall September 20
Winter January 5 Winter * January 5
Spring April 1 Spring January 25
Summer July 1 Summer June 1


*Applies only to winter term at CSU Stanislaus

CalState TEACH operates on a trimester system. The residency determination dates for CalState TEACH are as follows:

Fall - September 20
Spring - January 5
Summer - June 1

Students classified as nonresidents may appeal a final campus decision within 120 days of notification by the campus. A campus residency classification appeal must be in writing and submitted (See Campus Residency Classification Appleal below)

 

Campus Residency Classification Appeal

The CSU seal - click for the General Counsel websiteStudents classified as nonresidents may appeal a final campus decision within 120 days of notification by the campus. A campus residency classification appeal must be in writing and submitted to:

The California State University
Office of General Counsel
401 Golden Shore, 4th Floor
Long Beach, CA 90802-4210

The Office of General Counsel can either decide the appeal or send the matter back to the campus for further review. Students incorrectly classified as residents or incorrectly granted an exception from nonresident tuition are subject to reclassification as nonresidents and payment of nonresident tuition in arrears. If incorrect classification results from false or concealed facts, the student is also subject to discipline pursuant to Section 41301 of Title 5 of the California Code of Regulations.

Resident students who become nonresidents or who no longer meet the criteria for an exception must immediately notify the Admissions Office. Changes may have been made in the rate of nonresident tuition and in the statutes and regulations governing residency for tuition purposes in California between the time this information is published and the relevant residency determination date. Students are urged to review the statutes and regulations stated above.

 

Am I responsible for other fees?

Image of graduation cap with "EB" artwork.In addition to the fees required of all students, you may have to pay fees for the following items:

Miscellaneous Course Fees

You may have to pay a miscellaneous course fee for instructional materials and field trips for some courses. If courses have such fees, it is noted in their course descriptions in this catalog. Also refer to the MyCSUEB for additional information and specific fee schedules for these courses

CSU reserves the right, even after initial fee payments are made, to increase or modify any listed fees, without notice, until the date when instruction for a particular quarter has begun. All CSU listed fees should be regarded as estimates that are subject to change upon approval by The Board of Trustees

Other Fees (payable when service is rendered)
Fee Amount
Late registration fee $25
Failure to meet administratively-required time limit $20
*Graduation and diploma fee $52
Lost ID card fee $10
Returned check $25
Parking fee per quarter: Auto $130
Parking fee per quarter: Motorcycle $65
Official transcript of record (single) $4
Additional transcripts prepared at same time up to ten (2-10) $2(each)
Additional transcripts prepared at same time after first ten (11+) $1(each)
Unofficial transcript of record $2(each)
Items lost or broken COST
Test fees COST
Laboratory and/or activity fee COST
Certificate program fee $4
Entry Level Math (ELM) Exam $18
English Placement Test (EPT) $18
Writing Skills Test (WST) $25
Limited Administration of WST (guaranteed computer) $50
Miscellaneous Course fee $50-$500

*Note: The graduation fee does not include the cost of cap and gown rental.

 

What are the fees for Continuing Education courses?

Continuing Education websiteNonresident Tuition is not charged for Continuing Education or Open University courses. Fees for Cal State East Bay Continuing Education courses vary, depending on the type of course selected. Visit the Continuing Education website at http://www.ce.csueastbay.edu for the latest information on fees for specific courses, as well as detailed descriptions of programs and courses. 

See UEX - University Extension Programs  for more information about their programs.

 

Where can I get information on financial assistance?

Image of directional arrow.Under the direction of  Executive Director Rhonda C. Johnson, the Office of Financial Aid coordinates financial assistance for students at Cal State East Bay. The following information is available from the Enrollment Information Center in the first floor lobby of the Student Services and Administration building. Students may also call Financial Aid at (510) 885-2784.

The following information concerning student financial assistance may be obtained from the Office of Financial Aid:

  • A description of the federal, state, institutional, local, and private student financial assistance programs available to students who enroll at Cal State East Bay;
  • For each aid program, a description of procedures and forms by which students apply for assistance, student eligibility requirements, criteria for selecting recipients from the group of eligible applicants, and criteria for determining the amount of a student’s award;
  • A description of the rights and responsibilities of students receiving financial assistance, including federal Title IV student assistance programs, and criteria for continued student eligibility under each program;
  • The satisfactory academic progress standards that students must maintain for the purpose of receiving financial assistance and criteria by which a student who has failed to maintain satisfactory progress may reestablish eligibility for financial assistance;
  • The method by which financial assistance disbursements will be made to students and the frequency of those disbursements;
  • The way the school provides for Pell-eligible students to obtain or purchase required books and supplies by the seventh day of a payment period and how the student may opt out;
  • The terms of any loan received as part of the student’s financial aid package, a sample loan repayment schedule, and the necessity for repaying loans;
  • The general conditions and terms applicable to any employment provided as part of the student’s financial aid package;
  • The terms and conditions of the loans students receive under the Direct Loan and Perkins Loan Programs;
  • The exit counseling information the school provides and collects for student borrowers; and
  • Contact information for campus offices available for disputes concerning federal, institutional and private loans.

Information concerning the cost of attending Cal State East Bay is available on the university website or by calling Financial Aid at (510) 885-2784, and includes tuition and fees; the estimated costs of books and supplies; estimates of typical student room, board, and transportation costs; and, if requested, additional costs for specific programs.

The federal Military Selective Service Act (the “Act”) requires most males residing in the United States to present themselves for registration with the Selective Service System within 30 days of their 18th birthday. Most males between the ages of 18 and 25 must be registered. Males born after December 31, 1959, may be required to submit a statement of compliance with the Act and regulations in order to receive any grant, loan, or work assistance under specified provisions of existing federal law. In California, students subject to the Act who fail to register are also ineligible to receive any need-based student grants funded by the state or a public postsecondary institution.

Selective Service registration forms are available at any U.S. Post Office, and many high schools have a staff member or teacher appointed as a Selective Service Registrar. Applicants for financial aid can also request that information provided on the Free Application for Federal Student Aid (FAFSA) be used to register them with the Selective Service. Information on the Selective Service System is available and the registration process may be initiated online at http://www.sss.gov

Students who receive financial aid funds must consult with the Office of Financial Aid prior to withdrawing from the university regarding any required return or repayment of grant or loan assistance received for that academic term or payment period. Students who have received financial aid and withdraw from the institution during the academic term or payment period may need to return or repay some or all of the funds received, which may result in a debt owed to the institution.

 

What is the average support cost & source of funds per full-time equivalent student?

The total support cost per full-time equivalent student (FTES) includes the expenditures for current operations, including payments made to students in the form of financial aid, and all fully reimbursed programs contained in state appropriations. The average support cost is determined by dividing the total cost by the number of FTES. The total CSU 2015/16 budget amounts were $2,987,063,000 from state General Fund (GF) appropriations and before adding $20.5 million CalPERS retirement adjustment, $1,654,161,000 from tuition fee revenue and after tuition fee discounts (forgone revenue), and $491,651,000 from other fee revenues for a total of $5,132,875,000.

The 2015/16 resident FTES target is 356,450 and the nonresident FTES based on past-year actual is 18,630 for a total of 375,080 FTES. The GF appropriation is applicable to resident students only whereas fee revenues are collected from resident and nonresident students. FTES is determined by dividing the total academic student load (e.g. 15 units per semester) (the figure used here to define a full-time student’s academic load). The 2015/16 average support cost per FTES based on GF appropriation and net tuition fee revenue only is $12,790 and when including all sources as indicated below is $14,101, which includes all fee revenue (e.g. tuition fees, application fees, and other campus mandatory fees) in the CSU Operating Fund. Of this amount, the average net tuition and other fee revenue per FTES is $5,721.

The 2015/16 average support cost per FTES based on GF appropriation and net tuition fee revenue only is $12,790 and when including all sources as indicated below is $14,101, which includes all fee revenue (e.g. tuition fees, application fees, and other campus mandatory fees) in the CSU Operating Fund. Of this amount, the average net tuition and other fee revenue per FTES is $5,721.

2015/16 AMOUNT AVERAGE COST PER FTES PERCENTAGE
State Appropriation (GF) 1 2,987,063,000 8,380 59.4%
Net Tuition Fee Revenue2 1,654,161,000 4,410 31.3%
Other Fees Revenue2 491,651,000 1,311 9.3%
TOTAL SUPPORT COST 5,132,875,000 14,101 100.0%

1Represents state GF appropriation in the Budget Act of 2015/16; GF is divisible by resident students only (356,450 FTES) 

2Represents CSU Operating Fund, Tuition Fee and other fees revenue amounts (net of tuition fee discounts) submitted in campus August 2015/16 final budgets. Revenues are divisible by resident and nonresident students (375,080 FTES). 

The average CSU 2015/16 academic year, resident, undergraduate student basic tuition fee and other mandatory fees required to apply to, enroll in, or attend the University is $6,815 ($5,472 tuition fee plus $1,343 average campus-based fees). However, the costs paid by individual students will vary depending on campus, program, and whether a student is part-time, full-time, resident, or nonresident.

 

Who qualifies for fee waivers & exemptions?

The California Education Code provides for the waiver of mandatory systemwide tuition fees as follows:

Section 66025.3 -Dependent eligible to receive assistance under Article 2 of Chapter 4 of Division 4 of the Military and Veterans Code; child of veteran of the United States military who has a service-connected disability, has been killed in service, or has died of a service-connected disability, and meets specified income provisions; dependent, or surviving spouse (who has not remarried) of a member of the California National Guard who, in the line of duty, and while in the active service of the state, was killed, died of a disability resulting from an event that occurred while in the active service of the state, or is permanently disabled as a result of an event that occurred while in the active service of the state; and undergraduate student who is a recipient of or child of a recipient of a Medal of Honor, under 27 years old, meets the income restriction and California residency requirement.

Section 68120 - Qualifying children and surviving spouses/registered domestic partners of deceased public law enforcement or fire suppression employees who were California residents and who were killed in the course of active law enforcement or fire suppression duties (referred to as Alan Pattee Scholarships); and

Section 68121 - Qualifying students enrolled in an undergraduate program who are the surviving dependent of any individual killed in the September 11, 2001 terrorist attacks on the World Trade Center in New York City, the Pentagon building in Washington, D.C., or the crash of United Airlines Flight 93 in southwestern Pennsylvania, if the student meets the financial need requirements set forth in Section 69432.7 for the Cal Grant A Program and either the surviving dependent or the individual killed in the attacks was a resident of California on September 11, 2001. Students who may
qualify for these benefits should contact the Admissions/Registrar’s Office for further information and/or an eligibility determination.

The California Education Code provides for the following nonresident tuition exemptions:

Section 68075.7 - Nonresident students are exempt from paying nonresident tuition or any other fee that is exclusively applicable to nonresident students if they:

  • (1) reside in California,
  • (2) meet the definition of “covered individual” as defined in subsection (c) of Section 3679 of Title 38 of the United States Code, as that provision read on July 1, 2015; and
  • (3) are eligible for education benefits under either the federal Montgomery GI Bill-Active Duty program or the Post-9/11 GI Bill program.

Section 68122 - Students who are victims of trafficking, domestic violence, and other serious crimes who have been granted T or U visa status are exempt from paying nonresident tuition if they:

  • (1) attended high school in California for three or more years;
  • (2) graduated from a California high school or attained the equivalent; and
  • (3) registered as an entering student or are currently enrolled at a CSU campus.

Section 68130.5 - Students who are not residents of California are exempt from paying nonresident tuition if they:

  • (1) attended high school in California for three or more years;
  • (2) graduated from a California high school or attained the equivalent; and
  • (3) registered as an entering student or are currently enrolled at a CSU campus.

In addition, students without lawful immigration status will be required to file an affidavit stating that they have filed an application to legalize their immigration status, or will file an application as soon as they are eligible to do so. This exemption from paying nonresident tuition does not apply to students who are non-immigrant aliens within the meaning of 8 United States Code 1101(a)(15), except as provided by Section 68122 above.

Additional exceptions from nonresident tuition, include:
  1. Persons below the age of 19 whose parents were residents of California but who left the state while the student, who remained, was still a minor. When the minor reaches age 18, the exception continues until the student has resided in the state the minimum time necessary to become a resident.
  2. Minors who have been present in California with the intent of acquiring residence for more than a year before the residence determination date, and entirely self-supporting for that period of time. The exception continues until the student has resided in the state the minimum time necessary to become a resident.
  3. Persons below the age of 19 who have lived with and been under the continuous direct care and control of an adult or adults, not a parent, for the two years immediately preceding the residence determination date. Such adult must have been a California resident for the most recent year. The exception continues until the student has resided in the state the minimum time necessary to become a resident.
  4. Dependent children and spouse of persons in active military service stationed in California on the residence determination date. There is no time limitation on this exception unless the military person transfers out of California or retires from military service. If either of those events happen, the student’s eligibility for this exception continues until he or she resides in the state the minimum time necessary to become a resident.
  5. Military personnel in active service stationed in California on the residence determination date for purposes other than education at state-supported institutions of higher education. This exception continues until the military personnel has resided in the state the minimum time necessary to become a resident.
  6. Military personnel in active service in California for more than one year immediately prior to being discharged from the military. Eligibility for this exception runs from the date the student is discharged from the military until the student has resided in state the minimum time necessary to become a resident.
  7. Dependent children of a parent who has been a California resident for the most recent year. This exception continues until the student has resided in the state the minimum time necessary to become a resident, so long as continuous attendance is maintained at an institution.
  8. Graduates of any school located in California that is operated by the United States Bureau of Indian Affairs, including, but not limited to, the Sherman Indian High School. The exception continues so long as continuous attendance is maintained by the student at an institution.
  9. Certain credentialed, full-time employees of California school districts.
  10. Full-time CSU employees and their children and spouse; State employees assigned to work outside the State and their children and spouse. This exception continues until the student has resided in the state the minimum time necessary to become a California resident.
  11. Children of deceased public law enforcement or fire suppression employees who were California residents and who were killed in the course of law enforcement or fire suppression duties.
  12. Certain amateur student athletes in training at the United States Olympic Training Center in Chula Vista, California. This exception continues until the student has resided in the state the minimum time necessary to become a resident.
  13. Federal civil service employees and their natural or adopted dependent children if the employee has moved to California as a result of a military mission realignment action that involves the relocation of at least 100 employees. This exception continues until the student has resided in the state the minimum time necessary to become a resident.
  14. State government legislative or executive fellowship program enrollees. The student ceases to be eligible for this exception when he or she is no longer enrolled in the qualifying fellowship.
For Additional Information

Students who may qualify for any of these benefits listed above should contact Enrollment Management for further information on the specific requirements and/or an eligibility determination.

 

What are Cal State East Bay’s refund policies?

Refund of Mandatory Fees, Including Nonresident Tuition

Regulations governing the refund of mandatory fees, including nonresident tuition, for students enrolling at the California State University are included in Section 41802 of Title 5, California Code of Regulations. For purposes of the refund policy, mandatory fees are defined as those systemwide and campus fees that are required to be paid in order to enroll in state-supported academic programs at the California State University. Refunds of fees and tuition charges for self-support, special session, and continuing education programs or courses at the California State University are governed by a separate policy established by the University.

In order to receive a full refund of mandatory fees, including nonresident tuition, a student must cancel registration or drop all courses prior to the first day of instruction for the term. Information on procedures and deadlines for canceling registration and dropping classes is available on your MyCSUEB.

For state-supported semesters, quarters, and non-standard terms or courses of four (4) weeks or more, a student who withdraws during the term in accordance with the University’s established procedures or drops all courses prior to the campus-designated drop period will receive a refund of mandatory fees, including nonresident tuition, based on the portion of the term during which the student was enrolled. No student withdrawing after the 60 percent point in the term will be entitled to a refund of any mandatory fees or nonresident tuition. 

A student who, within the campus designated drop period and in accordance with the campus procedures, drops units resulting in a lower tuition and/or mandatory fee obligation shall be entitled to a refund of applicable tuition and mandatory fees less an administrative charge established by the campus.

For state-supported non-standard terms or courses of less than four (4) weeks, no refunds of mandatory fees and nonresident tuition will be made unless a student cancels registration or drops all classes, in accordance with the University’s established procedures and deadlines, prior to the first day of instruction for state-supported non-standard terms or courses or prior to the first meeting for courses of less than four (4) weeks.

Students will also receive a refund of mandatory fees, including nonresident tuition, under the following circumstances:

  • The fees were assessed or collected in error;
  • The University canceled the course for which the fees were assessed or collected;
  • The University makes a delayed decision that the student was not eligible to enroll in the term for which mandatory fees were assessed and collected and the delayed decision was not due to incomplete or inaccurate information provided by the student; or
  • The student was activated for compulsory military service.

Students who are not entitled to a refund as described above may petition the university for a refund demonstrating exceptional circumstances and the chief financial officer of the University or designee may authorize a refund if he or she determines that the fees and tuition were not earned by the University.

Information concerning any aspect of the refund of fees may be obtained from the Cashiers Office, 1st Floor, Student Services and Administration Building, (510) 885-3865.

Refund Regulations

Refund disbursements are not made automatically. If you request a refund check (see below) and it is approved, it will be available in approximately four to six weeks.

If you are eligible for a refund of Registration fees (including nonresident tuition) because you withdrew or reduced units before the published deadlines, the amount of the refund will automatically be credited to your university account. If you take no action, the university will leave the balance on your account to apply toward future charges.

A few refund situations are listed below for your information.

  • If you find it necessary to withdraw officially from Cal State East Bay, you may be eligible for a partial refund of your Registration fees. Also, see 3) below. A “Refund Request” form is available at the Cashier’s on the first floor of Student Service Building or in the Concord Campus Academic Services Lobby. 
  • If you withdraw before the first day of instruction for the term, all quarterly fees, including the Facilities fee, Instructionally Related Activities fee, Associated Students fee, Health Services fee and University Union fee are refunded in full. A $10.00 processing fee will be assessed if a refund check is generated. Information on procedures and deadlines for canceling registration and dropping classes is available in the MyCSUEB. The Late Registration fee is not refundable except when due to university error.
  • If you have been called to active military duty and, as a result, find it necessary to withdraw from Cal State East Bay, you are eligible for a refund of fees. You must file a “Refund Request” form available at the Cashier’s on the first floor of Student Service Building with a copy of the orders. 
  • Refunds owed to financial aid recipients will be used to repay the funds from which the student has received financial aid.

Information concerning the refund policy of Cal State East Bay for the return of unearned tuition and fees or other refundable portions of costs is available from the Accounting and Fiscal Services Office, (510) 885-3767.

 

What is Cal State East Bay’s policy regarding fees or debts owed to the institution?

Should a student or former student fail to pay a fee or a debt owed to the institution, the institution may “withhold permission to register, to use facilities for which a fee is authorized to be charged, to receive services, materials, food or merchandise or any combination of the above from any person owing a debt” until the debt is paid (see Title 5, California Code of Regulations, Sections 42380 and 42381).

Prospective students who register for courses offered by the University are obligated for the payment of fees associated with registration for those courses. Failure to cancel registration in any course for an academic term prior to the first day of the academic term gives rise to an obligation to pay student fees including any tuition for the reservation of space in the course.

The institution may withhold permission to register or to receive official transcripts of grades or other services offered by the institution from anyone owing fees or another debt to the institution. The institution may also report the debt to a credit bureau, offset the amount due against any future state tax refunds due the student, refer the debt to an outside collection agency and/or charge the student actual and reasonable collection costs, including reasonable attorney fees if litigation is necessary, in collecting any amount not paid when due.

If a person believes he or she does not owe all or part of an asserted unpaid obligation, that person may contact the campus business office. The business office, or another office on campus to which the business office may refer the person, will review all pertinent information provided by the person and available to the campus and will advise the person of its conclusions.

 

What is the procedure for establishement or abolishment of student body mandatory fees?

The law governing the California State University provides that specific campus fees defined as mandatory, such as a student body association fee and a student body center fee, may be established. A student body association fee must be established upon a favorable vote of two-thirds of the students voting in an election held for this purpose (Education Code, Section 89300). The campus President may adjust the student body association fee only after the fee adjustment has been approved by a majority of students voting in a referendum established for that purpose. The required fee shall be subject to referendum at any time upon the presentation of a petition to the campus President containing the signatures of 10 percent of the regularly enrolled students at the University. Student body association fees support a variety of cultural and recreational programs, childcare centers, and special student support programs. A student body center fee may be established only after a fee referendum is held which approves by a two-thirds favorable vote the establishment of the fee (Education Code, Section 89304). Once bonds are issued, authority to set and adjust student body center fees is governed by provisions of the State University Revenue Bond Act of 1947, including, but not limited to, Education Code sections 90012, 90027, and 90068.

The process to establish and adjust other campus-based mandatory fees requires consideration by the campus fee advisory committee and a student referendum as established by Executive Order 1102, Section III. The campus President may use alternate consultation mechanisms if he/she determines that a referendum is not the best mechanism to achieve appropriate and meaningful consultation. Results of the referendum and the fee committee review are advisory to the campus President. The President may adjust campus-based mandatory fees but must request the Chancellor to establish a new mandatory fee. The President shall provide to the campus fee advisory committee a report of all campus-based mandatory fees. The campus shall report annually to the Chancellor a complete inventory of all campus-based mandatory fees.

For more information or questions, please contact the Budget Office in the CSU Chancellor’s Office at (562) 951-4560.